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Valon · 9 hours ago

Lock Desk & Secondary Marketing Analyst

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Valon is transforming mortgage servicing and consumer direct lending with a technology-first approach. As a Lock Desk & Secondary Marketing Analyst, you will manage core processes related to rate locks and pricing, ensuring accuracy and efficiency while collaborating with various teams to protect revenue and reduce risk.

Financial ServicesFinTechReal Estate

Responsibilities

Manage the daily rate lock workflow by processing initial lock requests, changes, and extensions in Valon’s LOS, pricing tools, and investor portals in line with lock policies and investor guidelines

Monitor internal and investor lock expiration reports to identify upcoming expirations, proactively notify Loan Officers and LO managers, and coordinate appropriate actions to minimize fallout and extension costs

Track and manage items in the secondary marketing task dashboard, ensuring lock-related tasks are prioritized, assigned, and completed within established turnaround times

Lock loans and submit updates with specific investors, ensuring accurate pricing, product selection, and terms based on investor programs and documentation

Review and route lock extension requests, coordinating with the Secondary Marketing Manager to determine whether extensions are appropriate, whether fees apply, and ensuring timely updates with investors

Intake, log, and route pricing exception requests; support the review and documentation of decisions, and communicate outcomes back to sales in a clear and consistent manner

Update and maintain accurate records of all locks, changes, and extensions; assist with periodic reconciliations between internal systems and investor confirmations

Support preparation and distribution of recurring reports and dashboards related to lock activity, pipeline exposure, and key secondary metrics

Serve as a first-line point of contact for basic lock and pricing questions from Loan Officers, escalating complex or nuanced scenarios to the Secondary Marketing Manager as needed

Contribute to continuous improvement by documenting procedures, identifying recurring issues or bottlenecks, and suggesting process or tooling enhancements

Other duties as assigned

Qualification

Analytical skillsExcel/Google SheetsAttention to detailMortgage lending knowledgeOperational systems familiarityClear communicationSelf-starter mindset

Required

2+ years of professional experience in financial services, lending operations, capital markets, or another analytical, process-driven environment OR a bachelor's degree in Business, Finance, Economics, Accounting, Mathematics, or a related field

Comfort working with numbers, interest rates, and spreadsheets (Excel/Google Sheets), with the ability to interpret and reconcile numeric data accurately

Strong attention to detail and organizational skills, with the ability to manage a high volume of time-sensitive tasks while maintaining accuracy

Clear written and verbal communication skills, with the ability to work effectively with Loan Officers, operations, and secondary/capital markets teammates

Self-starter who takes ownership, asks thoughtful questions, and operates well in a fast-paced, evolving environment

Minimum education requirement: High school diploma or GED equivalent required

Early-career professional with experience or internships in finance, capital markets, lending operations, or another analytical, process-driven role

Bachelor's degree in Finance, Economics, Business, Mathematics, or a related field, or equivalent practical experience

Strong analytical and quantitative skills, with high comfort working in spreadsheets (Excel/Sheets) and with numerical detail

Demonstrated attention to detail and accuracy in a fast-paced, deadline-driven environment

Genuine interest in mortgage lending, interest rates, and how pricing and pipeline decisions impact the economics of a lending business

Familiarity with operational systems (e.g., CRM, LOS, trading or pricing tools) and enthusiasm for learning new technology; prior exposure to lock desk or secondary marketing workflows is a plus, not a requirement

Clear written and verbal communication skills, with the ability to partner effectively with sales, operations, and other stakeholders

Track record of taking ownership of recurring workflows while also suggesting improvements to make processes more efficient over time

Self-starter mindset with a high sense of responsibility, curiosity, and willingness to grow into broader secondary marketing or capital markets responsibilities as the business scales

Benefits

Competitive salary and 401 (k) plan

Comprehensive medical, dental, & vision benefits

Pre-tax deductions for public transportation, rideshare services, and parking expenses

Company-wide orientation for you to successfully onboard and other learning & development opportunities, including regular review cycles that feature 360-degree feedback

17 days paid time off, sick days, and 11 company holidays

12 weeks off for both birthing and non-birthing parents - fully paid