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Cover Whale · 1 month ago

Underwriting Associate I (Hybrid, NY OR Remote)

New York, NY

Full-time

Hybrid

Entry Level

$52K/yr - $68K/yr

1+ years exp

Cover Whale improves road safety by combining the insurance products they sell with a data-driven driver coaching and safety program. As an Underwriting Associate I, you will provide essential support to policyholders and agents, assisting with underwriting and service-related inquiries.

Financial ServicesInsuranceInsurTechTransportation

Responsibilities

Assist customers with policy details, billing inquiries, endorsements, and general coverage questions

Support policy renewals by providing clear explanations and guidance

Maintain a high level of accuracy in all underwriting and policy-related communications

Demonstrate a foundational understanding of underwriting, billing, DriveSmart and cancellations/reinstatements

Develop proficiency in Cover Whale's knowledge base, binding, billing, cancellation, and reinstatement processes

Ensure quality responses that deepen customer relationships and minimize the need for follow-up inquiries

Work closely with the DriveSmart, Underwriting and Billing teams to ensure smooth handling of customers' needs

Qualification

Insurance experienceCustomer service skillsZendesk proficiencyExcel proficiencyPhone communication skillsSpanish fluencyProblem-solving skills

Required

1+ years of insurance experience required, preferably in underwriting or policy servicing

Strong customer service and phone communication skills, with experience handling complex insurance inquiries

Proficiency in business applications like Zendesk, HubSpot, Slack, and Excel

Strong problem-solving skills and ability to work in a fast-paced, team-oriented environment

Preferred

Spanish fluency is a bonus but not required

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)-4% match

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off (Vacation, Sick & Public Holidays)

Paid Family Leave (Maternity, Paternity)

Tuition Assistance

Professional Training & Development

Company

Cover Whale

Cover Whale is an insurtech company that offers commercial auto insurance products.

Founded in 2019

New York, New York, USA

51-200 employees

https://www.coverwhale.com

Funding

Current Stage

Growth Stage

Total Funding

$83M

Key Investors

Morgan Stanley Expansion CapitalAmbac

2025-07-22Series B· $40M

2024-05-22Series A· $27.5M

2024-05-22Debt Financing

Leadership Team

Daniel Abrahamsen

Chief Executive Officer & Co-Founder

Bill Fahrner

Chief Underwriting Officer

Recent News

The New Stack

How Cover Whale Scaled Its Developer Platform Beyond an MVP

2025-11-01

PR Newswire

Global Commercial Insurance Market Size to Reach USD 1.89 Billion by 2030, Growing at 7.9% CAGR Amid Rising Risk Awareness and Insurtech Integration: MarkNtel Advisors

2025-08-26

Digital Insurance

Top insurtech funding rounds, July 2025

2025-08-13

Company data provided by crunchbase