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Forward Financing · 10 hours ago

Manager, Customer Support

Salt Lake City, UT

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Forward Financing is a financial technology company based in Boston, Massachusetts, dedicated to unlocking capital for small businesses across America. As a Manager of Customer Support, you will oversee the Client Services team, ensuring high-quality support operations and promoting a culture of exceptional customer service.

FinanceFinancial ServicesFinTech

Growth Opportunities

Responsibilities

Manage production capacity and performance of our service operations while ensuring the highest quality results

Promote a company culture that encourages top performance based on exceptional customer service, SLAs and ultimately, operational excellence

Be part of a high-performing team that is both collaborative + supportive, results-driven, where people love to come to work

Manage team relationships effectively across all organizational areas to ensure exceptional performance

Guide and coach team members

Plan and track production goals and staffing plans

Consistently identify and implement efficiencies that add value to the company and drive performance

Be a strong brand ambassador for our Culture

Qualification

2+ years management experienceBilingual in EnglishSpanishAdvanced computer skillsStatistical analysisCommunication skillsTeam coachingOperational excellencePerformance management