Advanced Technology Support Engineer (2nd Shift) jobs in United States
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Bastian Solutions ยท 2 weeks ago

Advanced Technology Support Engineer (2nd Shift)

Bastian Solutions is a Toyota Advanced Logistics company that specializes in providing automated solutions for distribution, manufacturing, and order fulfillment centers. The Advanced Technology Support Engineer is responsible for providing customer support and ensuring customer satisfaction through troubleshooting and technical assistance.

Information TechnologyLogisticsManufacturingRoboticsWarehouse Automation
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H1B Sponsor Likelynote

Responsibilities

Be the first point of contact for all Bastian Solutions support calls and tickets. Build up the support program to develop standard practices and procedures for support calls, orders, warranty, etc
Maintains satisfied customers by resolving issues quickly
Customer service, satisfaction, and goodwill during implementation and during support (as measured by our customers: repeat business and reputation)
Communicate with other Bastian team members effectively. Keep your manager advised of schedule

Qualification

Controls engineeringPLC programmingHMI programmingAutoCAD ElectricalMaterial Handling experienceCustomer serviceHands-on mechanical capabilitiesMS Office proficiencyCommunicationDocumentation skills

Required

Provide customer support to all existing Bastian Solutions customers
Conduct phone troubleshooting
Remote dial in support/troubleshooting
Support escalation process
On-site support as necessary
Controls systems electrical design utilizing AutoCAD Electrical
PLC/PC programming
Human-Machine Interface (HMI) programming
Customer training
Debug support on site
Work directly with the Controls Support Manager and management team
Develop the customer support program
Communicate with other Bastian team members effectively
Keep your manager advised of schedule

Preferred

BS in Engineering (Electrical or Mechanical) or technical discipline
Five plus years of experience in Controls engineering
Previous experience with AutoStores, Mobile Robotics solutions etc
PLC/VLC programming experience
HMI programming experience
Panel design preferred
Hands-on mechanical capabilities
Extremely computer literate with MS Office products
AutoCAD Electrical experience preferred
Material Handling or Automation experience preferred
Excellent communication and documentation skills

Benefits

Health, Dental, and Vision Insurance
401(k) Retirement Plan with a company match
Vacation/Holiday Pay
Tuition Reimbursement
Flexible Work Schedules
Volunteer Work
Professional Associations, Conferences and Subscriptions
Company Meetings & Events

Company

Bastian Solutions

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Improve your warehouse design and operations with our innovative material handling solutions.

H1B Sponsorship

Bastian Solutions has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (7)
2023 (16)
2022 (9)
2021 (5)
2020 (8)

Funding

Current Stage
Late Stage

Leadership Team

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Aaron Jones
President and CEO
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Eric Cameron
VP of Software
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Company data provided by crunchbase