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State of Washington · 1 day ago

Field Services Technician (IT Customer Support – Entry)

Walla Walla, WA

Full-time

Onsite

New Grad, Entry Level

$28/hr - $31/hr

The Washington State Department of Transportation (WSDOT) is a multimodal agency known for its excellence in transportation systems. They are seeking a Field Services Technician to support IT needs in Vancouver, WA, responsible for configuring, installing, maintaining, and troubleshooting workstations and IT products to ensure effective service delivery across multiple regions.

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Responsibilities

Diagnose and resolve hardware and software issues using specialized tools and test equipment

Use standard agency imaging tools to deploy and configure workstations with approved software

Ensure systems are properly set up for end-user productivity and compliance

Maintain and update operating systems to align with current agency standards and security protocols

Deliver clear, effective training and guidance to both technical and non-technical users

Coordinate with peers across regions to deliver consistent, high-quality IT support; share knowledge and best practices to improve service delivery agency wide

Perform IT procurement for hardware, software, goods, and services; manage IT product and asset records by entering, tracking, auditing, updating, and reporting using agency service management software

Conduct periodic physical inventories and reconcile discrepancies in service management systems

Ensure compliance with agency and state-level IT acquisition and asset management policies

Install, configure, and maintain peripheral devices such as printers, monitors, docking stations, webcams, scanners, and external storage; troubleshoot and resolve hardware compatibility and connectivity issues

Qualification

IT Support & Technical ServicesTechnical TroubleshootingIT Asset DeploymentHardwareSoftware & Systems SupportTraining & Knowledge SharingCollaboration & Professional ConductCustomer Service & CommunicationService-OrientedWork Management & AdaptabilityGrowth Mindset

Required

Demonstrated experience and the ability to provide professional IT support with a focus on workstation hardware, operating systems, and end-user software, including installation, configuration, and troubleshooting of computing devices and peripherals

Ability to gather and analyze problem symptoms, determine root causes, apply effective solutions, and accurately document and report outcomes using established processes and systems

Ability to deploy workstations, mobile devices, peripherals, and software to end users while supporting inventory tracking, audits, and software licensing compliance

Ability to create and deliver clear, concise training and instructions for operating computer hardware, software, and systems to individuals and groups

Ability to work independently, manage multiple tasks, meet established timelines, adapt support and training approaches to user needs, and reliably support operational requirements

Ability to communicate and collaborate effectively with supervisors, peers, other departments, external agencies, and the public in a professional, timely, and respectful manner using plain language

Proven ability and experience communicating effectively and providing technical assistance to diverse customers with varying levels of technical aptitude

Experience supporting Microsoft Windows operating systems, Microsoft Office Suite, standard Adobe products, and Apple iPad/iOS and other mobile devices, including the ability to install, support, and troubleshoot hardware, peripherals, applications, and operating systems

Actively demonstrates a commitment to learning and growth

Takes action to meet the needs of others

Ability to maneuver and transport various materials and/or equipment weighing up to 50 pounds

A valid driver's license and the ability to operate state-owned vehicles

Preferred

Foundational knowledge in IT solutions to understand full scope IT practices and principles, typically obtained by professional certifications (such as COMP TIA A+, ITIL V4 Foundation Certification, Microsoft Certifications, etc.) and/or formal education in information technology

Benefits

Work-Life Balance – We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals’ lifestyle.

Paid Leave – In addition to 12 paid holidays, full-time employees earn up to 25 paid vacation days per year!

Tuition Assistance – Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness.

Plan For Your Future – WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more.

Insurance Benefits – Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Retirement And Deferred Compensation – State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs.

Public Service Loan Forgiveness – If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays – Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Sick Leave – Full-time employees earn eight hours of sick leave per month.

Vacation (Annual Leave) – Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA).

Military Leave – Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave – Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave.