Flex French-English Bilingual Call Center Chat Support Agent jobs in United States
cer-icon
Apply on Employer Site
company-logo

Leading Edge Connections, LLC. · 1 month ago

Flex French-English Bilingual Call Center Chat Support Agent

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
money$17/hr - $17/hr
date1+ years exp

Leading Edge Connections, LLC is a full-service virtual contact center outsourcing company focused on delivering exceptional customer support. They are seeking enthusiastic bilingual Customer Care Representatives to provide professional and empathetic support via phone and email, assisting customers with purchases and inquiries while ensuring a smooth experience.

Management ConsultingOffice AdministrationSales Automation
badNo H1Bnote

Responsibilities

Deliver professional and empathetic customer support via phone and email
Assist with purchases, order verification, and product/service inquiries
Provide technical support for customer portals, including login and navigation assistance
Support membership retention efforts by explaining benefits clearly and encouraging renewals/resign-ups
Handle inbound/outbound calls with a focus on soft sales and customer loyalty
Quick cross-functional use & documentation using CRMs & dialers
Identify high-risk or escalated customer situations and act promptly
Maintain punctuality, reliability, and a positive attitude in all interactions
Be open to cross-training and supporting additional projects as requested

Qualification

Call center experienceBilingual French-EnglishTechnical aptitudeSalesforce experienceCommunication skillsActive listening skillsProblem-solving ability

Required

Must reside in the United States and be authorized to work and live in the U.S
Must have a High School Diploma or equivalent
1–3 years of call center or chat support experience (required)
Fluent in French/French-Canadian and English (required) (often customer inquiries are Bilingual French US/Canada-based)
Strong communication, grammar, and active listening skills
Understanding of call center support metrics and ability to act on them
Ability to work independently, problem-solve, and use resources effectively

Preferred

Insurance or policy/agent experience strongly preferred
Previous remote/work-from-home experience preferred
Technical aptitude; Salesforce or HubSpot experience preferred

Benefits

Work from home
Supportive and collaborative team environment

Company

Leading Edge Connections, LLC.

twittertwittertwitter
company-logo
Leading Edge Connections is a cutting-edge virtual contact center that has established itself as the number one player in the industry in America.
dateFounded in 2017
location
Tampa, Florida, USA
people-size1001-5000 employees
web-link
https://lec4you.com

Funding

Current Stage
Late Stage

Leadership Team

leader-logo
Eric Sims
Founder & CX Trailblazer "The Marshal"
linkedin

Recent News

PR.com
Leading Edge Connections, LLC: Championing Sustainability with Remote Work Since 2018
2023-10-30
Company data provided by crunchbase