Lumen Technologies · 7 hours ago
Senior Solutions Delivery Manager
United States
Full-time
Remote
Mid, Senior Level
$66K/yr - $88K/yr
4+ years expLumen Technologies is a company focused on connecting people, data, and applications to drive business growth. They are seeking a Senior Solutions Delivery Manager who will provide complex customer support and ensure timely project completion and delivery while maintaining strong business relationships with stakeholders.
Big DataInformation ServicesInfrastructureOptical CommunicationSecurityTelecommunicationsVoIPWireless
Responsibilities
Accountable for timely project completion and delivery
Develops project progress and status reports for customer
Coordinate and facilitate solutioning calls and project meetings including internal resources, external resources and design engineers
Effectively communicates order status, risks and issues to customers to prevent escalations by presenting options and recommendations for resolution
Validate Planning scope and set accurate project milestones. Work with all project stakeholders to drive towards timely milestone completion
Responsible for engaging and/or scheduling delivery resources
Assess/Manage risk, impacts and potential alternatives and escalate as required to the appropriate level of management
Utilize the change control process to track schedule changes
Creates, gathers, and organizes content in support of executive and organizational communications
Ability to quickly understand technical aspects of products & service from both a functionality and operations perspective
Develop, plan and manage implementation activities for highly complex projects/programs and external/internal customers
Set program objectives and establish clear measures to successfully define and meet project deliverables and timelines
Responsible for building and maintaining business relationships, which includes working with all levels and organizations of the company to maintain and provide status of key projects
Identify business needs and make solution recommendations with strong problem solving and analytical skills and provide consistent feedback on improvement opportunities related to current business process
Qualification
Required
Bachelor's Degree or 3+ years of related experience
Experience with one or more of the following technologies: SD-WAN, SASE, Transport, Internet, MPLS, Managed Services, Voice (PRI, SIP, Porting, etc.), Security, Cloud and Virtualization Technologies, Managed Enterprise Services, Meraki
Self-motivated, able to manage and prioritize multiple tasks, projects, and clients in parallel in a time sensitive environment
Ability to communicate effectively, strong customer communication skills are a requirement
Ability to professionally deal with remote client relations through phone, email & online sources in order to enhance the Partner experience
Moderate telecommunications technical knowledge required, demonstrated ability to use and apply business acumen. Working knowledge of Microsoft Office Suite
Ability to work effectively in cross-functional teams such as Sales, Marketing, Engineering, Finance, Product, Operations and Support
Basic understanding of data networking like IP addresses, NAT, routing and WAN/LAN
Preferred
4+ years of direct project management experience
CAPM or PMP Certification
Passionate and innovative with a proven track record of success; an action-oriented, strategic, and creative thinker with a detailed focus on implementation and on-going execution of training programs in the field
Benefits
Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.
Company
Lumen Technologies
Lumen delivers the most secure platform for applications and data to help businesses, government and communities deliver amazing experiences
10001+ employees
H1B Sponsorship
Lumen Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (15)
2023 (30)
2022 (16)
2021 (12)
Funding
Current Stage
Public CompanyTotal Funding
$2.44B2025-09-04Post Ipo Debt· $425M
2025-08-04Post Ipo Debt· $2B
2023-05-22Post Ipo Equity
Leadership Team
Kate Johnson
CEO & President
Dave Ward
EVP, CTO
Recent News
2025-12-27
2025-12-17
Digital Insurance
2025-12-16
Company data provided by crunchbase