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Highgate · 7 hours ago

Senior Group Sales Manager

Honolulu, HI

Full-time

Onsite

Mid, Senior Level

3+ years exp

Highgate is a leading real estate investment and hospitality management company with a global portfolio of hotels. The Senior Group Sales Manager is responsible for soliciting accounts in the market segment, prospecting, closing on assigned accounts, and tracking account production to positively impact hotel revenues.

Hospitality

Responsibilities

Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR)

Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property

Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations

Develop a complete knowledge of company sales policies and SOP’s, and ensure knowledge of and adherence to those policies by the sales team

Develop and execute plans to engage in outside sales calls, industry tradeshows and customer events

Meet or exceed set goals

Research, solicit and generate new leads for business opportunities through database research and proactive sales efforts, maximizing new room revenue and meet and exceed lead generation goals

Attend daily and weekly Highgate Hotel Business Review (HHBR) meeting as needed

Operate the Sales Department within established sales expense budget

Participate in required M.O.D. and office coverage as scheduled

Maintain and participate in an active sales solicitation program

Monitor production of all top accounts and evaluate trends within your market

Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program

Invite clients to the hotel for entertainment, lunches, tours and site inspections

Assist in implementing special promotions relating to direct sales segments, i.e. parties, sales blitzes, etc

Assist in the preparation of required reports in a timely manner

Use your property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space and building accounts

Meet and greet onsite contacts

Abide by Prime Selling Time (PST)

Develop networking opportunities through active participation in community and professional associations, activities and events

Review meeting planner evaluations with the Director of Sales to ensure that issues receive follow-up

Entertain clients

Manage and negotiate sales transactions, ensuring smooth and successful closings

Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner

Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests

Must be able to multitask and prioritize departmental functions to meet deadlines

Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner

Attend all hotel required meetings and trainings

Participate in M.O.D. coverage as required

Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel

Maintain high standards of personal appearance and grooming, which include wearing nametags

Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations

Maximize efforts towards productivity, identify problem areas and assist in implementing solutions

Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary

Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives

Must be able to maintain confidentiality of information

Perform other duties as requested by management

Qualification

Hotel sales experienceWindows proficiencySpreadsheet proficiencyWord processing proficiency

Required

At least 3 years of progressive hotel sales experience

Must have a driver's license in the applicable state

Must be proficient in Windows, Company approved spreadsheets and word processing

Long hours sometimes required

Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects