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Abbott · 11 hours ago

Field Service Engineer (Transfusion Service Ambassador) (Memphis, TN)

Memphis, TN

Full-time

Hybrid

Entry, Mid Level

$31.60/hr - $63.20/hr

2+ years exp

Abbott is a global healthcare leader that helps people live more fully at all stages of life. They are seeking a Field Service Engineer (Transfusion Service Ambassador) to provide on-site support to customers, troubleshoot complex medical instruments, and ensure customer satisfaction through effective communication and teamwork.

BiotechnologyEmergency MedicineGeneticsHealth CareHealth DiagnosticsManufacturingMedicalMedical DeviceNutritionPharmaceutical

Responsibilities

Responsible for providing on-site support to Abbott Diagnostic Division (ADD) customers

Support field personal

Support District business objective and goals

Provide direction and develop mentoring skills to mentor other FSRs

Troubleshooting and resolving complaints reported by customers on complex medical instruments

Understand and follow Quality System. This includes Accurate and timely documentation of complaint resolution, Understand and practice regulatory and compliance procedures, maintain a safe work environment following laboratory safety guidelines

Schedule and complete routine preventive maintenance installations and other updates provided by Abbott

Work effectively within a diverse and dynamic team environment

Support on call rotation time, territory and inventory management

Standby and after-hours responsibilities

Flexible working hours

Unpredictable Travel

Travel for support of other territories and training

Providing on-site critical account support inside and outside of district boundaries

Responsible for IRL ownership to achieve organizational goals and customer satisfaction

Responsible to work cross functionally to achieve customer satisfaction through direct communication within the local performance partnership teams (P2T)

Responsible to maintain ownership of customer issue until successful escalation or hand off takes place

Qualification

Biomedical EngineeringLaboratory InstrumentationTroubleshootingCustomer InterfaceTechnical Call CenterComputer SkillsEffective CommunicationInterpersonal Skills

Required

Bachelor's degree or equivalent relevant experience required

Preferred

Bachelors/Engineering Degree in Biomedical/Electrical/Mechanical Engineering or Medical Technology

Two to four years' experience relevant experience with instrumentation utilized in a laboratory environment, or directly in laboratory environment, field service, technical call center, for Abbott Diagnostics products

Practical experience of interfacing with customers

Troubleshooting/problem solving; ability to succeed in team situations and excel independently, computer skills (Word; Excel, Power Point, Internet, Remote Computing i.e VPN, remote troubleshooting etc.), effective communication skills and strongly demonstrated interpersonal skills