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Abbott · 7 hours ago

Customer Service Operations Specialist

Lake Mary, FL

Full-time

Onsite

Entry Level

$18.65/hr - $37.35/hr

1+ years exp

Abbott is a global healthcare leader that helps people live more fully at all stages of life. They are hiring a Customer Service Operations Specialist to join their Global Business Services team, ensuring exceptional customer experience through efficient service operations and support.

BiotechnologyEmergency MedicineGeneticsHealth CareHealth DiagnosticsManufacturingMedicalMedical DeviceNutritionPharmaceutical

Responsibilities

Manage all aspects of assigned accounts, including order fulfillment, open order management, and service issue resolution, serving as the primary point of contact between customers and internal teams

Collaborate with Distribution Centers, Supply Chain, and Sales to meet customer expectations and ensure timely delivery

Prepare reports for customers, sales, marketing, or leadership as requested. Maintain accurate account profiles, FACT sheets, and contact lists

Respond to inbound and outbound calls and emails professionally, providing accurate information and timely follow-up to ensure customer satisfaction

Review and manage open and blocked orders, resolve delivery or billing issues, and document all changes and delays

Work with Customer Service Management to identify and document process changes or improvements

Investigate and process credits, return goods authorizations, and debits

Maintain working knowledge of Abbott systems (SAP, Esker, Agile, Metro, SharePoint) to provide accurate information and follow business guidelines

Execute applicable Quality System processes and support SOX compliance

Utilize all resources to resolve issues proactively and perform additional tasks as assigned

Qualification

SAPCustomer serviceMS WordMS ExcelOrder managementProblem-solvingTime managementActive listeningDetail-orientedVerbal communicationWritten communicationAdaptability

Required

High School Diploma required

1–2 years in customer service, operations, or related field

Proficient in MS Word, Excel, and Outlook

Accurate typing skills (minimum 40 WPM recommended)

Ability to multitask and prioritize work to meet deadlines

Strong written and verbal communication skills

Detail-oriented with problem-solving and issue-resolution experience

Ability to learn quickly and adapt to new technologies

Effective time management; able to work independently and in a team

Strong customer service and active listening skills

Comfortable working in a fast-paced environment with shifting priorities

Preferred

Bachelor's degree in business, Communications, or related field

Experience with SAP or other ERP systems

Familiarity with order management and customer support best practices

Experience in healthcare, diagnostics, or the medical device industry

Benefits

Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.

An excellent retirement savings plan with a high employer contribution

Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.