Cornell Finance Club · 7 hours ago
Director of Platform Operations
Hoffman Estates, IL
Full-time
Hybrid
Mid, Senior Level
7+ years expAtom.com is on a mission to reimagine the future of naming with a powerful domain marketplace and branding platform. They are seeking a Director of Platform Operations to ensure smooth and efficient marketplace operations, focusing on customer experience and cross-functional collaboration.
Financial Services
Responsibilities
Oversee Daily Marketplace Operations Lead the execution of core operational functions—support, fulfillment, payouts, fraud controls, and marketplace integrity
Manage and Optimize Support Systems Own helpdesk tools, ticket workflows, and customer service processes to ensure quick, high-quality resolutions at scale
Coordinate Digital Product Delivery Ensure purchased domains and other products are delivered to customers smoothly, reliably, and on time
Collaborate with Product & Engineering Work closely with core and growth product teams to identify pain points, recommend operational improvements, and help roll out new tools or processes
Monitor Risk, Fraud, and Compliance Maintain systems for fraud detection, transaction integrity, and account security—balancing growth with trust and safety
Qualification
Required
Experience with selling products or software directly to customers online
7–12 years of experience in operations, including 3+ years in a senior-level or team lead capacity
Background in SaaS, digital marketplaces, or high-volume transactional platforms
Proven success managing cross-functional ops—especially with product, engineering, and support
Excellent judgment in fast-paced, high-stakes operational decisions
Familiarity with tools like Intercom, Stripe, ClickUp, or equivalent systems
Analytical mindset with comfort in process design, automation, and continuous improvement
Preferred
Experience managing digital goods fulfillment
Operational background in high-trust environments with fraud or risk components
Prior exposure to marketplaces or fintech-style customer operations
Company
Cornell Finance Club
Cornell Finance Club is an undergraduate organization focusing on providing its members the skills to succeed in the financial services industry.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase