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California State University, Long Beach · 9 hours ago

Customer Service Worker-Usher/Backstage (Continuous)

Los Angeles, CA

Full-time

Onsite

New Grad, Entry Level

$16.50/hr - $24.73/hr

California State University, Long Beach strives to be a destination workplace that fosters an environment of success for both students and employees. The Customer Service Worker-Usher/Backstage provides customer service support for events at The Soraya and interacts with various stakeholders to ensure a safe and enjoyable experience during public convenings.

EducationHigher EducationUniversities

No H1B

Responsibilities

Refers matters as required to team supervisor and works across various customer service teams, including Audience Services, Artists Entrance, and/or Production Hospitality

Performs customer service duties including scanning or tearing of tickets and distributing programs, and assists patrons with finding their seats and late seating

Assists with the enforcement of policies pertaining to patron possession of large personal items, food and beverage, and use of recording devices within the theatre

Performs other duties as assigned

Qualification

CPR CertificationFirst Aid CertificationTIPS CertificationCustomer Service SkillsTheatre Etiquette KnowledgeCrowd ControlProfessionalismVerbal CommunicationFlexibilityTeamwork

Required

Current American Heart Association or Red Cross CPR, AED and/or First Aid, and TIPS (Training for Intervention Procedures) certifications

Knowledge of theatre etiquette, standards and protocol, performing arts center and university facilities, policies, and organization

Displays excellent customer service skills and the ability to effectively work crowd control

Excellent verbal communication skills

Flexibility and patience when interacting with others

Ability to establish and maintain strong working relationships with colleagues, team supervisors, artists/artist management, rental clients, and patrons

Ability to be courteous and communicative and maintain the highest standard of professionalism and customer service at all times

Ability to work in a fast-paced environment both independently as well as part of a team, under the pressure of time deadlines

Employee may be required to use personal protective equipment (PPE) in accordance with Federal, State, and County Public Health directives in various aspects of their work