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InTown Suites · 8 hours ago

Property Attendant

Douglasville, GA

Part-time

Onsite

New Grad, Entry Level

InTown Suites is seeking a Property Attendant to maintain a comfortable atmosphere for guests at their hotel properties. The role involves being on-call, patrolling the property, assisting guests, and addressing safety and maintenance issues as needed.

Customer ServiceHospitality

Responsibilities

Patrol the property when the office is closed

Live on the property and be on-call between five and six days per week as jointly determined by the Regional Operations Manager and General Manager

On-Call Schedule Mon-Sat. between the hours of 7:00 PM-7:00 AM and 7:00 AM Sunday-7:00 AM Monday

Immediately report any safety or security issues to the General Manager or Regional Operations Manager and contact the local authorities/emergency service providers if warranted

Respond and assist to minor maintenance issues, guest needs, complaints, and/or concerns in a professional and courteous manner, both in person and on the phone after office hours

Obtain guest list on a nightly basis to ensure only authorized guests are allowed to access rooms and the property

Obtain a vacant room report on a nightly basis to ensure all vacant rooms are secured

Establish good communication and professional relationships with property guests

Complete three thorough inspection rounds of the property Monday through Saturday performed approximately at 7:00 PM, 9:00 PM, and after midnight

Complete six thorough inspection rounds of the property on Sunday that should be evenly spaced in between and performed between the hours of 7:00 AM and 11:00 PM and one round after midnight

Document all inspection rounds and any incidents on the Property Attendant Checklist and note any issues on the Daily Action Plan for General Manager’s investigation

Follow company procedure by verifying IDs to provide access to rooms for guests who become locked out

Take responsibility for insuring that property is clean, free of any trash/debris, and ensure that all storage and employee areas are secured on a nightly basis

Perform other tasks assigned by supervisor and follow on call schedule

Qualification

Self-supervisionCommunication skillsHigh school diplomaInterpret informationGuest interaction

Required

Ability to read, understand, interpret information found in a variety of internal hotel information

Ability to read, speak, write in an efficient manner in order to interact with guests and staff

Ability to self-supervise and work with limited supervision

Any combination of education and experience equivalent to graduation from high school and any other combination of education, training or experience that provides the required knowledge, skills and abilities

Indoor work with hard and carpeted surfaces

Work on uneven surfaces in hot, cold and wet conditions, climb and stand on ladders at heights of up to approximately 30 feet

Frequent walking, standing, climbing, balancing, stooping, kneeling, bending, crouching and/or crawling throughout the shift

Stand and walk for extended periods about the hotel at a quick pace and stand/walk for extended periods, in crowded areas and in confined spaces

Lifting and carrying over 50 lbs. and occasionally up to 100 lbs

Ability to reach with arms outstretched or overhead