Apply on Employer Site

Abbott · 6 hours ago

Technical Application Specialist I (Michigan, Nebraska or Missouri)

Omaha, NE

Full-time

Hybrid

Entry, Mid Level

$60K/yr - $120K/yr

2+ years exp

Abbott is a global healthcare leader that helps people live more fully at all stages of life. The Technical Application Specialist I role involves providing primary support to customers and field personnel for complex instruments, focusing on onsite integration, assay training, and troubleshooting.

BiotechnologyEmergency MedicineGeneticsHealth CareHealth DiagnosticsManufacturingMedicalMedical DeviceNutritionPharmaceutical

Responsibilities

Provide primary support to ADD customers and field personnel for the most complex instruments, focusing on onsite integration, assay training, and troubleshooting

Serve as a key resource for resolving instrument and reagent issues both onsite and remotely, and ensure all relevant information is documented in the complaint handling system

Lead complex instrument and reagent integrations at customer sites, collaborating with project managers to execute technical plans

Conduct entrance interviews to assess customer needs and manage expectations; plan and oversee the integration process

Provide onsite operations training to customers

Manage integration timelines and conduct exit interviews to present results and secure customer buy-in

Deliver technical support onsite and remotely for hardware, software, and reagent issues; troubleshoot and resolve performance concerns to improve customer self-sufficiency

Accurately document complaints and resolutions in the CAPA system; contribute to continuous improvement by identifying product and process gaps

Act as a Subject Matter Expert (SME) for internal teams, influencing sales, service, and support strategies

Provide feedback on new product performance and customer usability to drive design improvements

Support account management in critical situations, collaborating across sales and service teams

Maintain technical proficiency and adhere to defined work processes, safety guidelines, and documentation standards

Manage project, time, and customer accounts to align with organizational priorities and sales objectives

High visibility role influencing customer satisfaction

Operates independently with broad discretion; collaborates across teams and functions

Drives CAPA effectiveness through accurate documentation and resolution of customer concerns

Upholds integrity and transparency in all customer and internal interactions

Qualification

Clinical Laboratory ScienceMedical TechnologyChemistryBiologyTechnical SupportTroubleshootingAssay TrainingCustomer ServiceDocumentation StandardsProject Management

Required

Bachelor's degree in Clinical Laboratory Science/Medical Technology, Chemistry, Biology or other Health Science related fields

Two (2) years' experience in Clinical Laboratory environment, technical call center, or Abbott Diagnostics products

Must have a Valid Driver's License

Qualified candidates must currently live in the territory, near a major airport

Qualified candidates must currently live in the Michigan, Nebraska or Missouri area

Preferred

Bachelor's Degree in Medical Technology

Four (4) years' experience in clinical laboratory environment, preferably Chemistry and Immunoassay at hospital, clinic, reference lab or physician office laboratory

Qualified candidates preferred to live in the Central part of the US