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Bloomerang · 9 hours ago

Gainsight Operations Manager

United States

Full-time

Remote

Mid Level

$72K/yr - $108K/yr

Bloomerang is a company that champions the power and potential of nonprofits through its giving platform. The Gainsight Operations Manager will drive customer value by optimizing the Gainsight platform and enhancing operational efficiency through collaboration with cross-functional teams.

CRMNon ProfitSoftware

Work & Life Balance

No H1B

Responsibilities

Lead the ongoing maintenance, support, and optimization of the Gainsight platform to ensure seamless functionality and alignment with business objectives

Design, implement, and optimize end-to-end business processes to enhance operational efficiency, streamline workflows, and drive overall business performance

Lead the solution design process by collaborating with cross-functional teams to analyze business requirements and architect comprehensive, scalable solutions

Actively explore, learn, and responsibly integrate AI tools into daily tasks to drive efficiency and support Bloomerang's mission

Qualification

Gainsight Level 2 Admin CertificationCRM experienceCustomer success experienceBusiness analysis skillsProject management skillsProblem-solving skillsCross-functional teamworkData architecture mindsetAI integrationCommunication skillsStrategic thinking

Required

Experience as an end-user of CRM, customer support system, or marketing automation system

Gainsight Level 2 Admin Certification

Demonstrated rapid, self-driven, experiment-driven learning of unfamiliar systems/software

Experience working in customer success, or equivalent understanding of key customer success principles

Strong project management, business analysis, and problem-solving skills

Experience working in cross-functional teams

Self-starter, demonstrating leadership of owned projects

Excellent written and verbal communication and presentation skills

Strategic thinking and prioritization

Information and data architecture / systems mindset

Ability to apply AI across all aspects of their day–to-day

Preferred

Experience in one or more of the following systems: Salesforce, Intercom, Pendo, BigQuery, Contemporary AI tools

Benefits

Generous health, vision, and dental insurance options

HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere

Competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, as well as paid parental leave

401k match to help invest in your future

Everything you need to be successful, shipped right to your door.

Company

Bloomerang

Glassdoor4.0

Bloomerang is the Giving Platform built for purpose, trusted by 24,000+ nonprofits to raise more funds, retain more supporters, and create lasting change.

Founded in 2012