Apply on Employer Site

Vestis Corporation · 7 hours ago

Collections Associate

Lexington, KY

Full-time

Hybrid

Entry Level

2+ years exp

Vestis Corporation is seeking a Collections Associate responsible for the analysis and collection of assigned accounts receivable portfolios. The role involves effective account management, communication with customers regarding invoice payments, and collaboration with various departments to resolve billing and collection issues.

ApparelDeliveryManufacturingRental

Responsibilities

Performs day-to-day activities that ensure effective account management of assigned collection accounts

Reviews open A/R for all assigned accounts and prioritize collection activities to maximize cash collections

Communicates via phone conversations, email, fax and letters with customers concerning status of invoice payments

Performs reconciliations for assigned accounts to maintain accuracy

Follows up on collection calls with customers (external and internal)

Interfaces with Sales, Operations and Finance departments to resolve billing, collection and credit issues

Establishes strong working relationships with field team to support collections efforts

Works with customers and field operations in a proactive manner to resolve discrepancies

Reconciles account status using current and historical invoicing and payment activity analysis

Liaison with cash operations regarding cash application specialist to research and reconciles misapplied or payment issues

Resolves all overdue account balances, unassigned cash and payment discrepancies through research, communication and follow up with clients or field operations

Prepares delinquent accounts for placement with outside collection agencies per Vestis policy

Monitors changes in customer financial status and payment patterns

Audits and maintains customer accounts to make sure terms are accurate and customer profiles have current information

Performs other duties as assigned or requested

Ability to develop and maintain a positive working relationship with others

Supports and participates in the Company's quality standards with a continuous focus on customer service

Qualification

Collections experienceMicrosoft Office SuiteOracleAnalytical skillsCustomer service skillsCommunication skillsInterpersonal skillsOrganizational skillsProblem solving skills