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Kelly · 8 hours ago

Customer Service Representative

Melvindale, MI

Full-time

Onsite

New Grad, Entry Level

$17/hr - $17/hr

Kelly is a staffing company seeking a Customer Service Representative to work with Luxottica, a global eyewear company. The role involves providing high-quality multi-channel customer support and assisting customers with service and support issues.

OutsourcingProfessional Services

No H1B

Responsibilities

Assisting customers telephonically and non-telephonically with service and support issues

Resolving problems using department tools, resources, and expertise, partnering with stores/field teams as needed

Acting as a positive role model and supporting department and company objectives

Ensuring productivity, revenue generation, and quality standards are met

Handling a high volume of incoming/outgoing calls (40–60 incoming, 10–20 outgoing per day), emails (1–5 per day), and text messages (20–30 per day)

Providing courteous and professional communication at all times

Creating win-win resolutions to customer problems

Qualification

Customer service experienceComputer skillsExcel proficiencyDVI software experienceOutgoing personalityMultitasking abilityCommunicationDetail-orientedTeamwork