US Dental Depot ยท 10 hours ago
Assistant Office Manager (Sheridan - Tulsa, OK)
Tulsa, OK
Full-time
Onsite
Entry, Mid Level
1+ years expDental Depot is a dental service provider seeking an Assistant Dental Office Manager to support the efficient operation of their office. The role involves supervising staff, ensuring compliance with regulations, and maximizing office revenue while providing excellent patient service.
DentalE-CommerceMedical DeviceRetail
Responsibilities
Direct, supervise and evaluate work activities, including management of the dental office personnel. Keeps Office Manager informed of any office issues. Assists Office Manager in managing overtime or misuse of time clock
Maintain communication between the Office Manager and the dental team of Doctors, Hygienists, Front Office and Dental Assistants and attending interoffice meetings and coordinate interdepartmental functioning
Review and analyze facility activities and data to aid planning financial and risk management and to improve service utilization. Assists with the Manager Audit Worksheet:
Review and assess Scheduling Institute procedures in office. Assign role-play call times for each week and counsel on all deviations from SI training
Review Quick Fill Logs to ensure that all missed/failed appointments have received calls and notes in account by end of day Friday
Listen to Marchex phone calls with Dental Office Manager
Audit ClaimsX Denial Report
Take bank deposits occasionally
Attend Quarterly Manager training
Balance day sheets and close the office at least one night per week
Assist with planning, implementation and administration of programs and services in a busy dental office, including personnel administration, training, and coordination of dental staff
Respond to patient and staff inquiries and complaints. Solicit patient feedback to improve service and actively participate in the achievement of patient satisfaction
Prepare activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives. Prepare and file monthly reports with the Corporate Office
Establish work schedules and assignments for staff, according to workload, space and equipment availability
Enforce dress code and cell phone policies
Inspect facilities and recommend building maintenance to ensure emergency readiness and compliance to access, safety, and sanitation regulations (OSHA)
Monitor the use of diagnostic services, patient care services, facilities, and staff to ensure effective use of resources and assess the need for additional staff, equipment, and services
Maintain regular and reliable attendance
Qualification
Required
High School Graduate or General Education Degree (GED): Required
1 plus years of experience in management or dental office experience
Must receive Certification through Scheduling Institute within 30 days of acquiring position, if not already certified
Dental Software knowledge (Eaglesoft knowledge preferred, but not required.)
All Microsoft Office products, preferred but not required
Excellent Communication Skills
Strong Customer Service Skills
Proficiency in Patient and Insurance Accounts Receivable or Treatment Planning and Fee Presentation
Professional work conduct and appearance
Works Tuesday-Saturday
Available to transfer at other Dental Depot locations when necessary
Must have a valid driver's license, proof of valid vehicle insurance and must have annual Motor Vehicle Record Check, as a condition of employment if employee operates any Company owned vehicles or drives their own personal vehicle for Company business purposes
Must have knowledge of CDT Codes and pass the bi-annual Dental Depot CDT codes test
Customer Oriented - Ability to take care of the customers' needs while following company procedures
Management Skills - Ability to organize and direct oneself and effectively supervise others
Friendly - Ability to exhibit a cheerful demeanor toward others
Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions
Motivation - Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability
Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace
Communication, Oral - Ability to communicate effectively with others using the spoken word
Self-Motivated - Ability to be internally inspired to perform a task to the best of one's ability using his or her own drive or initiative
Decision Making - Ability to make critical decisions while following company procedures
Accountability - Ability to accept responsibility and account for his/her actions
Problem Solving - Ability to find a solution for or to deal proactively with work-related problems
Delegating Responsibility - Ability to allocate authority and/or task responsibility to appropriate people
Training - Ability to develop a particular skill in others to bring them up to a predetermined standard of work performance
Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea
Presentation Skills - Ability to effectively present information publicly
Conceptual Thinking - Ability to think in terms of abstract ideas
Conflict Resolution - Ability to deal with others in an antagonistic situation
Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others
Self-Confident - The trait of being comfortable in making decisions for oneself
Working Under Pressure - Ability to complete assigned tasks under stressful situations
Time Management - Ability to utilize the available time to organize and complete work within given deadlines
Team Builder - Ability to convince a group of people to work toward a goal
Safety Awareness - Ability to identify and correct conditions that affect employee safety
Responsible - Ability to be held accountable or answerable for one's conduct
Preferred
Eaglesoft knowledge preferred, but not required
All Microsoft Office products, preferred but not required
Company
US Dental Depot
US Dental Depot is an online seller of dental products.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase