Lowe's Companies, Inc. · 7 hours ago
Full Time - Fulfillment Team Lead - Day
Medford, NY
Full-time
Onsite
Entry, Mid Level
$17.50/hr - $18.90/hr
1+ years expLowe's Companies, Inc. is a leading home improvement retailer, and they are seeking a Fulfillment Team Lead to oversee the fulfillment operations. The role involves coaching team members in service excellence, managing customer inquiries, and ensuring compliance with safety standards while maintaining an organized fulfillment area.
HardwareHome RenovationManufacturing
Responsibilities
Coach and model service excellence through accurate and high quality picking, staging, and order validation
Respond to customer and associate questions, resolve issues, and escalate when needed
Balance service, administrative, and maintenance tasks with fulfillment responsibilities
Use the Orders App to pick, stage, and fulfill all order types (Pickup, Install, Delivery, Same Day / Gig, and Curbside
Partner with the Pro Sales team to ensure Pro Call Ahead Orders are picked and staged. Resolve escalated customer issues and operational challenges quickly and effectively
Support inventory accuracy, SIMS compliance, and shrink reduction through audits and validation
Ensure fulfillment areas remain safe, organized, and compliant by conducting daily checks and enforcing safety and maintenance standards
Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements
Assist with scheduling, coverage, and communication of fulfillment priorities, partnering with leadership and MOD as needed
Powered Equipment Certification: Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck (Required; must be obtained if not already certified)
May be assigned other duties to support business needs
Qualification
Required
High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
6 Months of Experience using a computer, including inputting, accessing, modifying, or outputting information
1 Year of Retail experience providing customer service, including identifying and resolving customer issues, greeting customers, answering phones, building relationships with customers, and thanking customers for their business
Obtaining certification for Counterbalance Forklift, Narrow Aisle Reach Truck and Order Picker is required for this role
Preferred
6 Months of Experience using common retail technology, such as smart phones and tablets
6 Months of Experience working in any department at a Lowe's retail store
6 Months of Experience in an administrative role processing and filing paperwork including invoices
1 Year of Supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees
1 Year of Experience in a customer service or product fulfillment position at a home improvement or hardware retailer in related department (e.g., kitchen, plumbing, electrical, lawn and garden)
Company
Lowe's Companies, Inc.
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 20 million customers a week in the United States.
10001+ employees
H1B Sponsorship
Lowe's Companies, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (306)
2024 (312)
2023 (391)
2022 (359)
2021 (242)
2020 (394)
Funding
Current Stage
Public CompanyTotal Funding
$22B2025-09-30Post Ipo Debt· $5B
2025-08-20Post Ipo Debt· $9B
2023-03-28Post Ipo Debt· $3B
Leadership Team
Jennifer Wilson
SVP, Chief Marketing Officer
K
Kathy Higgins
VP IT Business Management
Recent News
2025-12-30
2025-12-30
Retail Dive
2025-12-24
Company data provided by crunchbase