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LifeLong Medical Care · 6 hours ago

Desktop Support Analyst

Berkeley, CA

Full-time

Hybrid

Mid Level

$25/hr - $28.37/hr

3+ years exp

LifeLong Medical Care is a large, multi-site, Federally Qualified Health Center (FQHC) providing innovative healthcare and social services. They are seeking a Desktop Support Analyst to deliver technical support services both remotely and on-site, ensuring superior customer service and participating in various IT projects.

Health Care

H1B Sponsor Likely

Responsibilities

Provides excellent customer service at all times to internal customers in a business, medical and dental environment

Provides remote and on-site technical support

Create incident/request tickets, prioritize, update and close tickets per SLAs

Setup and configuration of new computers, software installation, updates and upgrades

Setup and configuration of mobile devices

Troubleshoot network issues

Setup and troubleshoot printer, copier, scanner and fax issues

Able to resolve technical issues independently and work with minimal supervision

Interfaces with multiple departments to solve problems and improve process quality

Follows internal documentation and updates documentation as necessary

Updates software inventory as needed

Participates in a rotational after-hours on-call support

Will be required to travel to different locations to support end-users if issue(s) cannot be resolved remotely

Work with other IT departments and third-party vendors to resolve technical issues, and may serve as the primary liaison between internal IT teams and vendors

Participates in special projects as assigned

Qualification

Desktop support experienceTroubleshooting skillsNetwork administrationWindows installationsCustomer service skills

Required

3 plus years of relevant desktop support experience or equivalent combination of education and work experience

Strong problem and troubleshooting skills, excellent customer service skills, including professional phone and email interactions

Able to work under pressure in a positive, friendly and professional manner

Very good understanding of desktop and network administration fundamentals, Windows installations/upgrades, and problem-solving analytical skills

Vehicle transportation and able to lift 25 lbs. is required

Benefits

Medical

Dental

Vision (including dependent and domestic partner coverage)

Generous leave benefits including ten paid holidays

Flexible Spending Accounts

403(b) retirement savings plan

Company

LifeLong Medical Care

LifeLong Medical Care provides high-quality health and social services to underserved people of all ages.

Founded in 1976

Berkeley, California, USA

501-1000 employees

http://www.lifelongmedical.org/

H1B Sponsorship

LifeLong Medical Care has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2024 (1)