BillionToOne · 7 hours ago
Client Services Associate, Oncology
Union City, CA
Full-time
Onsite
Entry Level
$74K/yr - $89K/yr
1+ years expBillionToOne is a next-generation molecular diagnostics company on a mission to make powerful, accurate diagnostic tests accessible to everyone. They are seeking a Client Services Associate, Oncology to provide exceptional service and support to customers, including physicians and patients, while ensuring timely delivery of test results and maintaining accurate client information.
BiotechnologyGeneticsHealth DiagnosticsMedical
Responsibilities
Engage customers in a positive and courteous manner to resolve issues and deliver the best possible customer experience
Oversee and effectively respond to all types of communication in a professional and articulate manner: phone, email, and web inquiries from customers (physician offices), sales representatives, and patients
Handle a variety of inquiries, including questions about our technology, products, and services, status of test results, costs, billing, and insurance coverage
Keep precise and clear documentation of all communications and follow-up activities
Collaborate with our laboratory to ensure that client information is accurately maintained and help to ensure the timely delivery of test results
Contact physicians and other medical personnel to obtain missing information from test orders
Enter and qualify new customer information into CRM and LIMS systems
Identify issues and trends and collaborate with commercial leadership to develop best practices for internal and external processes
Participate in cross-functional projects that extend beyond routine responsibilities to contribute to building a world-class Customer Service organization
Represent the organization during intra-department meetings or All Hands meetings as needed
Qualification
Required
1+ years of prior client-facing experience (diagnostic laboratory setting is a plus)
4-year college degree (or equivalent in experience)
Experience with CRM tools (Salesforce, Zendesk, etc.) is a plus
Advanced organizational skills with the ability to handle multiple assignments simultaneously
Ability to work in a very fast-paced, demanding environment
Outstanding verbal, written, and presentation skills - ability to effectively tailor messages to different audiences
Passion for creating a delightful experience for internal and external customers
Ability to analyze complex situations independently and implement appropriate solutions
Preferred
Proficiency or fluency in Spanish to effectively assist our diverse customer base and ensure a seamless patient and client experience
Benefits
Working alongside brilliant, kind, passionate and dedicated colleagues, in an empowering environment, toward a global vision, striving for a future in which transformative molecular diagnostics can help millions of patients
Open, transparent culture that includes weekly Town Hall meetings
The ability to indirectly or directly change the lives of hundreds of thousands patients
Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered up to 80%
Extremely generous Family Bonding Leave for new parents (16 weeks, paid at 100%)
Supplemental fertility benefits coverage
Retirement savings program including a 4% Company match
Increase paid time off with increased tenure
Latest and greatest hardware (laptop, lab equipment, facilities)
Free daily on-site lunches provided from top eateries
A variety of perks on campus (state of the art gym, restaurant)
Free on-site EV charging (compatible with all EVs, including Tesla)
Company
BillionToOne
BillionToOne is a precision diagnostics company that focuses on genetic testing for disease detection.
501-1000 employees
H1B Sponsorship
BillionToOne has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (6)
2023 (3)
2022 (2)
2021 (1)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$425.9MKey Investors
Premji InvestBridge BankHummingbird Ventures
2025-11-06IPO
2024-06-21Series D· $130M
2022-12-15Series C· $48.5M
Leadership Team
J
Jean Hayden
VP of Operations and Chief of Staff to the CEO
Oguzhan Atay
Co-founder and CEO
Recent News
2025-12-10
2025-12-09
Company data provided by crunchbase