Sailor Health · 14 hours ago
Strategy & Operations Lead
New York, NY
Full-time
Onsite
Mid, Senior Level
2+ years expSailor Health is dedicated to addressing the mental health crisis among older adults in the U.S. They are seeking a Strategy & Operations Lead to architect growth infrastructure across operations, clinical delivery, and product. The role involves designing workflows, leading cross-functional projects, and driving operational excellence.
Mental Health Care
Responsibilities
Scale care delivery 10x: Build and optimize the workflows that ensure every patient and therapist has a 10/10 experience. You’ll be building the foundation for improving clinical outcomes and ensuring patients receive timely, consistent, and compassionate care
Own key operational levers: You'll be responsible for key operational metrics such as retention, NPS, and clinical outcomes
Launch our operations system: Develop KPIs and reporting to track program adoption, retention, and impact
Collaborate on product roadmap: Work with engineering and design to turn frontline insights into product features that power care coordination, therapist tooling, and patient engagement
Qualification
Required
You have a hunger to win and a proven track record of being a top performer in fast-paced environments
You've led high-ownership roles in fast-paced environments, whether in startups, healthcare, or finance
You've owned KPIs and moved them materially
You break down complex problems clearly, and know when to zoom into the details or step back to see the system
New challenges don't scare you. You move fast, leverage your network, and solve problems without needing a playbook
You know how to set KPIs, find root causes, and make bold decisions
You value outcomes over optics
You're excited to work directly with founders, clinicians, and engineers
You care deeply about helping older adults access care
Preferred
2-6 years of experience
Benefits
Comprehensive benefits, including Health, dental & vision insurance
Flexible PTO and sick days
Lunch and dinner in the office covered by Sailor
Team building events
One Medical Membership for US employees
HSA
Talkspace
HealthAdvocate
Teledoc Health
Company
Sailor Health
Sailor Health is the leading provider of exceptional, accessible mental healthcare for older adults
11-50 employees
H1B Sponsorship
Sailor Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Early StageCompany data provided by crunchbase