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Delta Community Credit Union · 1 day ago

Consumer Loan Origination Team Leader

Atlanta, GA

Full-time

Hybrid

Mid, Senior Level

4+ years exp

Delta Community Credit Union is committed to excellence and has earned the trust of its employees and members. The Loan Origination Team Leader is responsible for leading the Loan Origination team, overseeing loan processes, and ensuring high levels of member service while fostering a positive team environment.

BankingFinanceFinancial ServicesInsurance

No H1B

Responsibilities

Work closely with leadership on process performance within the loan origination operation, which includes personnel selection, employee performance assessment, staff development, process performance monitoring, and procedure change management

Create an inspiring team environment with an open communication culture

Set clear team goals and monitors team’s performance against its service level agreement for loan origination, including tracking data and addressing internal/external member escalations

Delegate tasks and set deadlines

Oversee day-to-day operations for underwriting, loan processing, and/or loan consulting

Monitor team performance and report on metrics

Resolve complex work problems and fills in or assist as necessary

Work with team to resolve all consumer loan audits

Work with other departments to effectively communicate, problem solve and resolve escalated service failures to members

Multitask in all facets of loan processes and procedures

Access and interpret member information via Meridian Link Consumer (fka LoansPQ) Loan Origination System and Symitar computer systems

Qualification

Loan origination experienceUnderwriting experienceRegulationsMicrosoft Office proficiencyCustomer service focusLeadership skillsTeam orientationInnovationProblem-solving skillsCommunication skillsCreativityOrganizational skills

Required

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

High School Diploma or equivalent

4+ years' loan origination and underwriting experience

Knowledgeable in all loan operations functions including all consumer loans and ancillary products

Working knowledge of Reg B, Reg Z, FCRA, and Banking Regulations as they apply to consumer lending

Extensive understanding of financial ratios, credit reports, credit cards, loan products, loan documentation, loan underwriting and the lending regulatory arena

Proficient in the use of office productivity technology, such as Microsoft Office, Word, Excel, Outlook, and PowerPoint

High level of energy, creativity, and independent thinking

Self-motivated and results driven with ability to communicate and influence effectively with team and other departments

Ability to balance multiple tasks and proactively prioritize work under challenging conditions

Familiar with current competitive, economic, and regulatory environment of credit unions, banks, and consumer finance operations

Ability to consistently deliver a high level of customer-focused service

Strong leadership and organizational skills

Flexible/adaptable in a fast-paced environment

Strong team orientation and ability to build collaborative working relationships

Available to work a rotating 6-day schedule (Monday - Friday) with hours between 8:00 am and 6 pm and from 8:30 am until 1 pm on Saturday

Minimal travel required

A successful candidate should possess the following competencies: Creativity and Innovation, Decision Making, Interactive Communications, Relationship Building, Results Management

Complies with all Credit Union policies and procedures including those related to Bank Secrecy Act regulations