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Critter Control · 15 hours ago

District Service Manager

Portland, OR

Full-time

Onsite

Mid Level

$70K/yr - $75K/yr

Critter Control Operations (CCO) is a leading provider of wildlife management services. They are seeking a District Service Manager to oversee and lead a team of technicians responsible for wildlife exclusion and repair services for residential and commercial properties, ensuring service quality and compliance with safety policies.

Animal FeedCommercialPetService Industry

Responsibilities

Lead and train a team of technicians to deliver high-quality wildlife exclusion and pest control services, ensuring that all service standards are met

Conduct regular field inspections to ensure compliance with safety protocols and monitor the quality-of-service delivery

Manage routing and scheduling to optimize service delivery and operational efficiency, balancing workloads across the team

Assist with recruitment, onboarding, and ongoing training of new team members, fostering their development and maintaining service excellence

Oversee service fleet maintenance within the district, ensuring vehicles are properly serviced and operational at all times

Act as a resource for service and customer satisfaction, addressing concerns, resolving complaints, and working to improve customer retention

Cover open routes and jobs when necessary due to employee vacations or turnover, maintaining continuity of service

Manage district chemical orders and wildlife control supplies, ensuring all materials are adequately stocked and properly managed (M&S management)

Monitor and manage accounts receivable in partnership with the District Manager to ensure timely payments and account resolution

Conduct regular ride-alongs with technicians, providing real-time feedback and ongoing training to support continuous improvement

Ensure employee licensure and assist with renewals, ensuring all district employees are in compliance with state regulations

Qualification

Service managementTeam leadershipConstruction experienceSoftware proficiencyFieldwork abilityProblem-solving skillsAttention to detailClear communication