Assembled · 13 hours ago
Sales and Success Enablement
San Francisco Bay Area
Full-time
Hybrid
Mid, Senior Level
$160K/yr - $200K/yrAssembled is a company that provides a unified platform for customer support, blending human agents and AI. The Sales & Success Enablement Manager will develop and enhance onboarding experiences for GTM teams and create enablement materials to ensure product knowledge for successful sales of the Assembled Platform.
Customer ServiceInformation TechnologySchedulingSoftware
Responsibilities
Design, own, and continuously optimize a scalable onboarding program for Sales and Customer Success that supports rapid team growth across segments and roles
Drive faster time-to-productivity by equipping new hires with a deep understanding of the product, ICPs, personas, competitive landscape, sales methodology, and internal tools
Partner with Sales Leadership, Product Marketing, and RevOps to align onboarding content with evolving GTM strategy, segmentation, and quota expectations
Build and maintain a centralized enablement hub (playbooks, talk tracks, demos, competitive intel, and workflows) that can scale efficiently as headcount grows
Use onboarding data and feedback loops to iterate on content and delivery, ensuring relevance as the business evolves
Work cross-functionally with Product Marketing, Product, Sales Engineering, and Customer Success to translate new features and capabilities into role-specific, customer-ready enablement
Establish a repeatable product education and certification cadence that scales with frequent product releases and roadmap evolution
Own product certification programs that ensure consistent understanding and application of product value across Sales and Customer Success
Ensure enablement content supports multiple GTM motions (SMB, Mid-Market, Enterprise, Expansion, Cross-Sell)
Partner with Sales, Product Marketing, and Product to ensure messaging stays aligned as ICPs, packaging, and pricing evolve
Develop and maintain messaging certification programs tied to personas, use cases, and competitive differentiation
Analyze call recordings, deal reviews, and win/loss data to identify messaging gaps and continuously refine talk tracks
Ensure consistent execution of messaging across outbound, inbound, discovery, demos, and customer conversations
Qualification
Required
Experience in developing and optimizing onboarding programs for Sales and Customer Success
Ability to drive faster time-to-productivity for new hires
Experience in partnering with Sales Leadership, Product Marketing, and RevOps
Ability to build and maintain a centralized enablement hub
Experience using onboarding data and feedback loops to iterate on content and delivery
Experience in translating new features and capabilities into role-specific enablement
Ability to establish a repeatable product education and certification cadence
Experience in owning product certification programs
Ability to ensure enablement content supports multiple GTM motions
Experience in developing and maintaining messaging certification programs
Ability to analyze call recordings, deal reviews, and win/loss data
Experience in ensuring consistent execution of messaging across various channels
Preferred
Experience in a hybrid work environment
Experience in a fast-paced startup or tech company
Familiarity with AI and customer support technologies
Experience in sales methodology and competitive landscape analysis
Benefits
Generous medical, dental, and vision benefits
Paid company holidays, sick time, and unlimited time off
Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting
Paid parental leave
Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices
401(k) plan enrollment
Company
Assembled
Assembled is a workforce management platform that helps modern organizations scale customer support teams.
Founded in 2018
51-200 employees
H1B Sponsorship
Assembled has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2023 (4)
2022 (2)
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
$70.7MKey Investors
New Enterprise AssociatesEmergence CapitalStripe
2022-05-26Series B· $51M
2021-03-11Series A· $16.6M
2020-03-11Seed· $3.1M
Leadership Team
Ryan Wang
Co-founder/CEO
John Wang
Cofounder and CTO
Recent News
2025-08-27
Talk Business & Politics
2024-05-20
Company data provided by crunchbase