Rooted Life ยท 1 week ago
Lead Care Manager Team Lead
San Diego, CA
Full-time
Onsite
Mid, Senior Level
$68K/yr - $71K/yr
4+ years expRooted Life provides short-term post-hospitalization and recuperative care services throughout Southern California. They are seeking a Lead Care Manager to oversee team operations, mentor staff, and ensure high-quality service delivery while maintaining collaboration with internal and external partners.
Government Administration
Responsibilities
Supervise a team of Lead Care Managers (LCMs) and Direct Support Professionals (DSPs), ensuring high-quality client-centered service delivery in alignment with CalAIM program standards
Conduct daily staff check-ins to identify and address barriers, troubleshoot challenges, and support problem-solving across the care team
Provide ongoing staff training and development, including onboarding new hires, reinforcing documentation requirements, and training on Enhanced Care Management (ECM), housing navigation, and HTNS workflows
Monitor caseload assignments and census levels; review staffing capacity and make adjustments to ensure continuity of care and compliance with program expectations
Coach team members through complex case management situations and promote trauma-informed, strengths-based approaches to client support
Lead internal training sessions, support staff development plans, and identify performance improvement areas through quality assurance activities such as housing navigation plan, care plan, and case note reviews
Collaborate with leadership to enhance workflows, improve cross-functional communication, and support the evolution of the ECM and CalAIM service delivery model
Support the intake and referral pipeline, assign incoming clients to the appropriate team members, and ensure timely tracking and follow-up
Maintain a limited caseload as needed, ensuring seamless transitions during staff vacancies or high census periods
Intervene in escalated cases involving client crises, grievances, or complex systems coordination; collaborate with community partners and internal leadership as needed
Provide EHR support as a system expert, assisting staff with documentation accuracy, timeliness, and navigation of digital workflows
Assist in improving internal systems, workflows, and documentation practices to optimize efficiency and service quality
Ensure assessments, care plans, service notes, housing plans, and outreach activities meet all compliance, billing, and programmatic documentation standards
Demonstrate strong leadership, team management, communication, and critical thinking skills in a fast-paced social service environment
Utilize knowledge of Medi-Cal, managed care plans (MCPs), and CalAIM initiatives to guide program implementation and staff support
Perform other duties as assigned in support of program success and organizational goals
Qualification
Required
At least 1 year of prior team leadership or supervisory experience
4 to 7 years of experience in case management, housing navigation, or a related field
Working knowledge of Medi-Cal, CalAIM, and Enhanced Care Management (ECM)
Comfortable with digital tools and EHRs, especially task-driven workflows
Calm, supportive, direct communicator who knows how to bring out the best in others
Must have valid driver's license with reliable vehicle and car insurance
Preferred
Bachelor's degree in social work, public health, or a related field preferred (or equivalent work experience)
Benefits
401k with employer match
Medical, dental and vision insurance for full-time employees
Company
Rooted Life
Rooted Life is a compassionate and innovative organization operating in California, dedicated to aiding those experiencing homelessness, recovering from hospital stays, or facing housing challenges.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase