Macy's · 6 hours ago
Manager, Sales and Customer Service
Tucson, AZ
Full-time
Onsite
Mid, Senior Level
3+ years expMacy's is a storied retail company that has been a part of American culture for over 160 years. The Manager, Sales & Customer Service is responsible for leading initiatives to enhance customer loyalty and service while managing a productive team to meet sales goals and maintain store standards.
Consumer GoodsFashionRetail
Responsibilities
Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences
Exceed sales goals by leading Macy's initiatives through coaching and recognition, optimizing productivity and efficiency
Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results
Manage selling support, including the stockroom, signing, equipment, and merchandising
Support other operational areas such as OMNI, Style, and Asset Protection
Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover
Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas
Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues
Work a flexible retail schedule, including days, evenings, holidays, and weekends
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
In addition to the essential duties mentioned above, other duties may be assigned
Qualification
Required
Candidates with a Bachelor's degree or equivalent work experience in a related field are encouraged to apply
Candidates with a High School diploma or equivalent are encouraged to apply
3-5 years of management experience in retail
This position requires heavy lifting, constant moving, standing, and reaching with arms and hands
Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders
May involve reaching above eye level
Requires close vision, color vision, depth perception, and focus adjustment
Able to work a flexible schedule based on department and company needs
Ability to build, lead, and motivate a productive, enthusiastic team
Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor
Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency
Ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategies
Experience managing selling support activities, including stockroom, signing, equipment, and merchandising
Capability to support other operational areas such as OMNI, Style, and Asset Protection
Proficient in conducting talent analysis, establishing career progression plans, and retaining top talent
Effective in addressing complaints and resolving problems with colleagues
Consistently clear and effective communicator, writer, and presenter
Strong skills in Microsoft suite, computers, and handheld devices
Benefits
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement
401k, medical/vision/dental/life/disability insurance options
PTO accruals
Holidays
Company
Macy's
Macy's is America’s store for life. The largest retail brand of Macy's, Inc.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Bobby Amirshahi
Senior Vice President, Corporate Communications
Michael Krans
VP of media network
Recent News
2025-12-19
2025-12-04
Global Cosmetics News
2025-12-04
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