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KeyBank · 12 hours ago

Lead Teller

Parker, CO

Full-time

Onsite

Mid Level

$18.75/hr - $24.52/hr

3+ years exp

KeyBank is committed to serving its clients and enhancing their financial wellness. As a Lead Teller, you will act as a resource for resolving client servicing issues, coach other tellers, and ensure operational compliance while providing exceptional client service in the branch.

Banking

Responsibilities

Embody a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially

Assume responsibility for the efficient, effective, and accurate performance of teller functions while coaching other tellers to do so as well in an in-person branch setting

Act as a resource to identify and resolve more complex client servicing issues

Listen for clues for financial wellness opportunities during client conversations, and then appropriately transition the clients to a Banker

Assist clients in achieving their financial goals and objectives through the use of financial wellness tools

Attend and participate in in-person morning huddles and end-of-day debriefs

Follow compliance, audit, and security procedures, balance cash drawer within balancing guidelines

Manage day-to-day duties for the branch teller line, including scheduling of tellers, observing, and providing coaching to tellers to enhance effectiveness, and overseeing branch operational standards; provide direction and guidance for branch staff on operational/regulatory procedures

Review and maintain knowledge of product guides, fees, and policies to stay current on offerings

Support the Branch Manager in onboarding and training new Tellers to the team

Work on Saturdays as directed by management

Perform other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice

Comply with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key

Qualification

Client relationship skillsCash handlingLeadershipWindows applicationsSales skillsCoachingFinancial educationTime managementOrganizational skillsIntegrity