First Hospitality · 11 hours ago
Guest Service Representative
Indianapolis, IN
Full-time
Onsite
Entry, Mid Level
2+ years expFirst Hospitality is a forward-thinking hotel development, investment, and management company founded in 1985. They are seeking a Guest Service Representative who will serve as the first in-person contact for hotel guests and support their needs throughout the hospitality experience, ensuring guest satisfaction and executing brand service standards.
HospitalityHotelManagement Consulting
Responsibilities
Welcome arriving guests and complete the hotel's arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received
Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs
Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction
Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate
Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution
Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns
Always maintain professionalism consistent with hotel brand and company expectations
Know and communicate hotel emergency procedures; inform and assist guests in emergencies
Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information
If applicable, maintain balance and security of house bank and accurately log all transactions
Qualification
Required
2+ years of customer service experience, preferably in Hospitality or related industry
High School diploma or equivalency education certificate required
Excellent verbal and written communication skills
Must be able to speak, read, and write in primary language used in the workplace
8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday
Lift, lower, and maneuver up to 30 pounds occasionally
Benefits
Insurance enrollment available from DAY 1!
Paid time off available from DAY 1!
Holiday pay available from DAY 1!
401(k) enrollment after 30 days!
Hotel and travel discounts at worldwide destinations!
Professional development and promotion opportunities!
Company
First Hospitality
First Hospitality is a hotel management company.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
David Duncan
President & CEO
Paul Hitselberger
Chief Operating Officer
Recent News
Seattle TechFlash
2025-08-29
2025-04-14
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