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Beth Israel Lahey Health · 16 hours ago

Clinical Practice Assistant - Front Desk

Chestnut Hill, MA

Full-time

Onsite

New Grad, Entry Level

$21/hr - $28.26/hr

0+ years exp

Beth Israel Lahey Health is a growing healthcare organization dedicated to making a difference in people’s lives. They are seeking a Clinical Practice Assistant to provide patient services, including greeting, check-in, scheduling, and medical assisting, while ensuring the smooth flow of practice operations in their clinic located in Chestnut Hill Square Plaza.

Elder CareHealth CareHospitalPrimary and Urgent CareProfessional ServicesTraining

Responsibilities

Communicates with and assists patients, other employees and the general public in a courteous, helpful manner by phone and in person. Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met

Takes complete and accurate information from patients/callers, prioritizes information and facilitates communication of information to providers

Prepares schedules, patient charts and other documents as needed in accordance with quality standards. Maintains patient confidentiality at all times, whether by phone, discussion with providers or distribution of patient information by e-mail, fax, etc

Performs check-in, registration, and verification of demographic and fiscal information utilizing a computer system

Enters data from visit tickets and ensures that information is complete, accurate and timely to facilitate the billing process

Collects copayments following standards for managing copayment processes. Directs patients at time of check in

Schedules related diagnostic and lab tests making every reasonable effort to accommodate patient and provider needs. Inputs patient insurance and managed care plans, including prior authorizations, referrals, and pre-certifications. Explains processes as needed to help patients meet their needs and insurance requirements

Verifies patient schedule to assure patient was seen and enters billing tickets into system

Qualification

Medical Assistant certificationPatient care experiencePhlebotomy certificateBasic computer skillsCustomer serviceWritten communicationOral communicationTeamwork

Required

High School diploma or GED required

Basic familiarity with computers. Ability to navigate at a basic level within web-based applications

MA, EMT, CNA, LNA certificate or diploma; or at least 5 months of direct patient care experience in a clinical or research setting, such as: experience working as a medical assistant (MA), a patient care technician (PCT) or a clinical nursing assistant (CNA); nursing or medical student with completion of one clinical rotation