CWT · 2 weeks ago
Defense & Government Travel Consultant II VIRTUAL (experienced)
United States
Full-time
Remote
Entry, Mid Level
2+ years expCWT is a global leader in travel management services, providing support to defense and government travelers. The role of a travel counselor involves delivering exceptional customer service and ensuring a seamless travel experience for clients, including booking travel arrangements and resolving issues that may arise during the trip.
Event ManagementLeisureManufacturingSoftwareTourismTravel
No H1B
U.S. Citizen Only
Responsibilities
Creates and completes travel arrangements (car, hotel, air, rail) for both domestic and international travel received via phone call, queue placement, or email for moderately complex accounts
Ensures reservations for multiple clients are built according to each account’s client standards and preferences
Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation
Resolves moderately complex problems with potentially non-standard and multi destinations, ticket exchanges and complex fares
Review unused airline ticket records and accurately calculate full and partial refunds according to airline tariff rules
Provides transaction processing services order to fulfil bookings, issue tickets/vouchers and invoices
Process AQUA/local system rejects and vendor messages, manual ticketing and fulfilment, queue management, queue teams, quality control, ticket issuance (i.e., exchange desk), and post-booking actions
Escalates more complex problems to more experienced staff
Assignments include both routine and non-routine work
Position requires frequent change of work assignments based on incoming volumes
May perform other duties as back up to understaffed areas of department as assigned
May be required to assist with department related projects and implementations (clean-up, startup, closeout, etc.)
Work as part of a team covering a 24/7 environment (shifts can change/rotate) in a shift that will include weekend days and holidays
Qualification
Required
High school diploma or country equivalent
2+ years industry experience
Corporate and/or Government travel counselor experience
Contact center experience
English fluent – written and spoken
Detail-oriented to ensure high level of accuracy
Basic MS Office; Word, Excel, Outlook, PowerPoint
Capable of working with minimal supervision
Able to thrive in a fast-paced, ever-changing environment
Government accounts require ability to pass an extended government background check
Good verbal and written communication skills
Must be a US Citizen
Subject to a company and government background investigation including a criminal history and credit record review
Adhere to all government-required and/or company-mandated information security policies and regulations
Take all Information Security and Privacy Act training required by the Government and/or company
Safeguard any traveler personal identifiable information (PII) in accordance with applicable information security policies or regulations
Preferred
Experience issuing airline tickets preferred
Skilled in GDS; Sabre preferred
Benefits
Hands-on paid training
Competitive compensation — including shift differentials, referral bonuses, and supplier incentives
Medical/dental/vision
Employee discounts and supplier incentives
Employee Assistance Program & Employee Resource Groups
Company
CWT
CWT is a business travel management company that provides services to optimize travel, meetings, and events management.
0-1 employees
Funding
Current Stage
Early StageTotal Funding
unknown2024-03-25Acquired
Leadership Team
Patrick Andersen
President & Chief Executive Officer
Recent News
2025-11-14
2025-11-10
Company data provided by crunchbase