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New Narrative · 11 hours ago

Supportive Housing Services (SHS) Housing Coordinator (33844)

Beaverton, OR

Full-time

Onsite

Mid Level

New Narrative is a company focused on supportive housing services, seeking a Housing Coordinator to assist participants in transitioning to stable housing. The role involves direct community services, housing navigation, and collaboration with various stakeholders to ensure participant satisfaction and successful housing placements.

Health CareMental HealthNon ProfitService Industry

Responsibilities

Works with all eligible program participants, including individuals with complex mental health needs, and meet with them in locations that best meet their needs (emergency shelters, behavioral health clinics, behavioral health resource centers)

Interviews and assesses participant household’s eligibility for housing needs and services

Cultivates positive working relationships with participants

Builds trust through direct, clear, and honest communication

Engages in active listening and empathy

Transparency and clarity regarding program expectations and processes

Supports individualized service planning and pace of services

Provides tenant education to foster awareness of housing navigation and retention processes. Promotes informed choice through all levels of program participation

Utilizes assertive engagement strategies and techniques

Presents in a manner that results in each person feeling seen, heard, and valued

Supports healthy boundary setting and holding by both staff and the participant

Understands and completes required service documentation in an accurate, thorough, and timely manner in accordance with contract and agency guidelines

Responds to housing, and other types, of crises that may arise

Provides housing case management services including skills training

Demonstrates consistency and accessibility

Assist in managing staffing demands during periods of high workload, such as handling a surge in referrals, to ensure program operations continue smoothly and effectively

Serves as an expert for HMIS for SHS team

Coordinates SHS trainings in regard to housing services with alignment in agency and community best practices as specified in contracts, certification requirements as well as agency guidelines

Makes recommendations for quality improvement around SHS operations, documentation, trainings, systems, and more, to ensure the department is efficient and operating with a best practice lens

Responsible for ensuring thorough and complete onboarding of all new team members

Supports staff with coaching, mentoring, feedback and training to team members to enhance job knowledge and skills

Models honest, well-intended and direct feedback and holds team members accountable for doing the same. Is receptive to, self-reflecting regarding, and utilizes feedback in order to enhance professional skills and abilities, meet the needs of participants, team members and community partners. Creates and maintains a culture in which team members do the same

Is accessible and responsive to the needs of participants, team members, colleagues, partners and other stakeholders

Leads team meetings and conducts group case conferencing meetings with internal team members

Provide additional support to staff during times of increased workload to help maintain service delivery and team productivity

Responsible for tracking, ordering, and maintaining SHS site-specific office supplies, ensuring that the office is fully stocked and organized

Has comprehensive understanding of service contracts, budget and outcomes. Plays active role in development and usage of program tracking systems

Attends and actively contributes to SHS TEAM leadership meetings (with SHS Director, other SHS TEAM Program Managers and Team Leads). Works collaboratively to identify, communicate and move toward team Vision; identify ways team aligns with Mission and Values and advances Strategic Plan

Promotes SHS team principles—Informed Choice, Person-Centered approach, Peer-based approaches and philosophies, etc.; and forms collaborative, working partnerships with other staff and programs/departments within the agency and the community at-large

Performs other duties as needed or required

Ability to build rapport and mutually beneficial working relationships with property management and other community partners

Ability to understand, honor and communicate the perspectives of property management or landlords

Meets with property management partners to assess resource availability and ensure caseload participants are set up for housing success and housing retention as needed

Be accessible and respond promptly to property management concerns about a participant’s housing, wellness, etc

Positively represents the participant and agency when working with community partners

Utilizes required databases (Credible, HMIS, etc.) and operating systems (Microsoft 365, SharePoint, Outlook, Word, Excel, etc.)

Demonstrates the ability to understand program outcomes and measure program effectiveness

Aligns with the mission and values of New Narrative, utilizing them to inform service delivery and decision-making

Shows an understanding of key philosophies and models from which the team’s core values are derived and utilizes them to inform approach to working with participants and decision-making

Demonstrates an understanding of housing vouchers and other housing programming within the community

Positively contributes to team culture: Giving and receiving well-intended feedback, Holding self-accountable, Taking initiative to enhance processes and systems, Contributing innovative ideas, Enhancing the vision of the department and agency

Insight into personal biases and the ability to decenter oneself (center the participant)

Knowledgeable about Fair Housing, Landlord-Tenant Law, and housing related resources available to participants in our community

Understand the dynamics and needs of individuals dealing with housing insecurity and barriers to obtaining housing

Ability to follow contract and budget expectations

Effectively demonstrates a commitment to stewardship and appropriate use of resources; completes credit card processing in an accurate and timely manner

Identify conflict and utilize appropriate listening and communication skills to help resolve disputes. Ability to give and receive well-intended feedback

Ability to identify and negotiate power in relationships with members of vulnerable populations

Uphold the highest ethical standards and respect for confidentiality

Answer participant and other business calls or communication within two business days, observing guidelines for confidentiality, security, and professionalism

Work in a manner that is organized, efficient, and detail-oriented; Handle multiple tasks simultaneously and have excellent organizational skills

Assist with special promotions and community education. Be involved in program advocacy and networking for social change

Take care of yourself by being aware of personal limitations, communicating your needs to others, and asking for help when needed

Qualification

Housing NavigationHousing StabilizationCase ManagementHMIS ProficiencyBilingualQualified Mental Health AssociatePeer Wellness SpecialistHousing First ProgrammingHarm Reduction ProgramsAnalytical ThinkingCommunicationTeamworkOrganizational Skills