Service Desk Technician jobs in United States
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Yukon-Kuskokwim Health Corporation ยท 7 hours ago

Service Desk Technician

positionBethel, AK
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Yukon-Kuskokwim Health Corporation is seeking a Service Desk Technician to ensure proper computer operation for end users. The role involves receiving, prioritizing, documenting, and resolving help requests, providing hands-on support, and maintaining call logs for tracking purposes.

Hospital & Health Care
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H1B Sponsor Likelynote

Responsibilities

Ensure proper computer operation for end users
Receive, prioritize, document, and actively resolve end user help requests
Use diagnostic and help request tracking tools
Provide in-person, hands-on help at the desktop level
Work with Technology Support Service providing on-line, real time support and first-line troubleshooting
Coordinate maintenance services by outside vendors
Maintain and log all TSS calls to the support center database application for call tracking and SLA requirements

Qualification

Help desk supportTroubleshootingDiagnostic toolsCall trackingCustomer service

Required

Experience in a technical support role or similar position
Strong understanding of computer hardware and software
Ability to troubleshoot and resolve technical issues
Experience with help desk software and ticketing systems
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Strong organizational skills and attention to detail

Preferred

Experience with clinical and financial software systems
Familiarity with telecommunications hardware and software
Experience in a healthcare environment

Company

Yukon-Kuskokwim Health Corporation

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The Yukon-Kuskokwim Health Corporation, commonly referred to as YKHC, is a Tribal Health Organization that administers a comprehensive health care delivery system for 58 federally-recognized tribes in southwest Alaska.
dateFounded in 1969
location
Bethel, Alaska, US
people-size1001-5000 employees
web-link
http://www.ykhc.org

H1B Sponsorship

Yukon-Kuskokwim Health Corporation has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (1)
2021 (2)

Funding

Current Stage
Late Stage

Leadership Team

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Lisa Wimmer
CFO
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Company data provided by crunchbase