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Regions Bank · 5 hours ago

Technology Services Help Desk Technician

Atlanta, GA

Full-time

Onsite

New Grad, Entry Level

$47K/yr - $57K/yr

Regions Bank is dedicated to providing opportunities for performance-driven individuals. The Technology Services Help Desk Technician assists internal users by resolving IT system issues and ensuring customer satisfaction through timely ticket resolution.

BankingInsurance

No H1B

Responsibilities

Identifies, investigates, researches, and resolves user questions, user issues, and IT system issues

Answers incoming calls, chats and emails and inputs information into ticket tracking software

Resolves tickets in a timely manner to meet SLAs and ensure customer satisfaction

Escalates more complex problems to senior techs or other support teams

Qualification

Computer troubleshootingProblem resolutionWindows operating systemWeb browsersCustomer serviceAnalytical skillsMulti-taskingLimited supervisionCommunication skillsOrganizational skills

Required

High School Diploma or GED

Technical training and prior experience in computer troubleshooting and problem resolution

Ability to multi-task

Ability to work under limited supervision

Basic understanding of telecommunications, network and desktop functions

Excellent verbal and written communication skills

Good organizational skills

Intermediate analytical skills

Provides timely problem resolution

Proficient in current Windows operating system and web browsers

Strong customer service background

Preferred

Relevant college course work and certifications

Remote computer support experience

Benefits

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Company

Regions Bank

Glassdoor3.6

Regions Financial Corporation is a member of the S&P 500 Index and is one of the nation’s largest full-service providers of consumer and commercial banking, wealth management, and mortgage products and services.

Founded in 1971