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VITAS Healthcare · 6 hours ago

Program Scheduler

Daytona Beach, FL

Full-time

Onsite

Entry Level

2+ years exp

VITAS Healthcare is a provider of hospice and palliative care services, and they are seeking a Program Scheduler to manage appointment scheduling and assist with new referrals. The role involves collaborating with various teams to ensure timely admissions and providing high-quality customer service in every interaction.

Health CareHospital

H1B Sponsor Likely

Responsibilities

Process new referrals in the manor best fitting the needs of the referral source and in alignment with pending management and intake processes

Offers and/or confirms a same day appointment and/or the appointment time that is as close as possible based on the request of the patient and/or referral source to ensure a timely admission

Participates in morning check in meetings and activities as assigned, to review staffing/scheduling needs for the day

Collaborate with Director of Admissions to ensure adequate, available resources are present in the admission scheduling tool throughout the work week

Provides a concierge level of customer service in every interaction

Cisco Phone System – must be logged in and “on ready” throughout the work shift, taking inbound calls whenever necessary

Strong, professional communication and collaboration with Program Admissions, Care Connection Center Intake, and Sales teams for timely dispatching of all Admission visit resources

Quality – Calls (audio/video) are recorded, monitored, and reviewed for training, quality and performance feedback and recognition purposes

Supports Admissions team to exceed program goals

Establishes a rapport and maintains an effective relationship with all internal and external customers

Enters accurate information to support data integrity in computer applications

Responds accurately to all questions received regarding services provided

Escalates matters to Director of Admissions or Admissions clinical staff when assistance or clarification is needed

Participates in ongoing training and development based on the changing healthcare environment

Notifies Admissions / Sales Staff of all scheduled appointments per standards

Utilizes Scheduling tools to effectively facilitate the scheduling/updating of appointments

Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management

Qualification

Medical terminologyScheduling toolsCustomer serviceComputer proficiencyBilingual in Spanish/EnglishOrganizational skillsCommunication skills

Required

Two or more years related experience in medical terminology and/or in an administrative, business office, or call center environment

Ability to attain goals in a fast-paced, dynamic environment

Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with internal and external callers

Superior ability to effectively communicate at all levels of the customer interaction to include both verbally and in writing to provide a concierge level of service

Working knowledge of computers, internet access, and the ability to navigate within an automated systems and a variety of software packages, and type minimum 45 wpm

Prior experience in working collaboratively with other functional leaders to drive action plans

Must be highly organized and able to manage multiple responsibilities and work on various assignments simultaneously

Model positive behaviors that are focused on supporting: integrity, valuing diversity, innovation, building relationships, customer focus and teamwork

Ability to communicate tactfully with department heads, managers, coworkers and vendors to resolve problems and negotiate resolutions

Completion of high school or basic education equivalency required

Preferred

Bilingual in Spanish/English a plus

Medical or business office education or training desired

Company

VITAS Healthcare

Glassdoor3.4

Vitas Healthcare is a provider of hospice care and palliative care to patients.

Founded in 1978

Miami, Florida, USA

10001+ employees

http://www.vitas.com

H1B Sponsorship

VITAS Healthcare has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2024 (4)

2022 (1)

2021 (1)