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Vero Networks · 2 weeks ago

Customer Concierge

Snyder, TX

Full-time

Onsite

New Grad, Entry Level

Vero Networks is committed to providing reliable broadband services to underserved communities. The Customer Concierge plays a key role in assisting new customers by ensuring a smooth transition to Vero Fiber’s services, including setting up home WiFi and providing training on streaming services.

Information TechnologyInternetTelecommunicationsWireless

Responsibilities

Visit customers at their homes to assist with transitioning to our fiber internet service

Guide customers through canceling their existing provider, ensuring a smooth process

Set up home WiFi networks and troubleshoot basic connectivity issues

Provide hands-on training on streaming services, helping customers cut the cord from traditional cable

Clearly explain next steps in the onboarding process and answer customer questions with patience and professionalism

Deliver an outstanding customer experience, ensuring customers feel confident and supported

Answer questions and address concerns with empathy and professionalism

Report customer feedback and common issues to the team for continuous improvement

Proactively identify and resolve potential obstacles that could delay service activation

Represent Vero Fiber with a customer-first attitude, reinforcing the company’s commitment to service excellence

Qualification

Customer service experienceInterpersonal skillsCommunication skillsWiFi setup knowledgeProblem-solving skillsConcierge experienceEmpathyBilingual (English/Spanish)