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Scheels · 5 hours ago

Gun Customer Service

Coralville, IA

Part-time

Onsite

New Grad, Entry Level

0+ years exp

Scheels is a leader in the sporting goods industry, committed to providing an exceptional customer experience. The Gun Customer Service role involves processing transactions, assisting with firearm background checks, and ensuring a welcoming environment for customers.

E-CommerceFitnessRetailSporting GoodsSports

Responsibilities

Accurately and efficiently process customer transactions through registers to itemize and total customer purchases

Collects payment in form of cash, check or credit from customers and able to provide accurate change when needed, and the transaction receipt

Record daily transactions from cash register to balance drawer by counting money at the beginning and end of each shift

Maintain orderly appearance of personal work space and surrounding areas

Assist in entering & processing NICS firearm background checks

Assist with gun room housekeeping

Ability to carry multiple gun boxes up & down stairs

Walking multiple customers across the catwalk to the escalators

Ability to read, write and comprehend simple instructions, short correspondence and memos

Demonstrate multitasking, organization, attention to detail and problem solving skills

Experience in Microsoft Office programs such as Word, Publisher, Excel and Google Docs

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages

Promote the Scheels Visa Rewards card and be able to clearly explain all benefits

Excellent written and verbal communication skills

Ability to complete basic mathematical equations

Ability to deal with problems involving several concrete variables in standardized situations

Assist with all other duties as assigned

Ensure all paperwork for firearm sales including but not limited to form 4473, licensing, and background checks are completed accurately and thoroughly

Qualification

Customer ServiceMicrosoft OfficeBasic MathCommunication SkillsTeam Mentality

Required

High school diploma or general education degree (GED); and/or 1-3 months of cashiering experience

Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine 'Thank you'

Approach daily tasks, projects and follow-up communication with energy and sense of urgency

Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact

Show respect and appreciation for others and Scheels

Arrive to work and meetings 10 minutes early

Genuine interest and action in helping others before yourself, regardless of recognition or reward

Consistent eagerness to listen, learn, apply knowledge and accept critical feedback

Ability to adapt to a changing work environment

Ability to apply concepts of basic math, grammar, punctuation and spelling

Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners

Demonstrate pride and ownership of their work while meeting expected deadlines