Apply on Employer Site

HaloMD · 7 hours ago

Client Success Manager

United States

Full-time

Remote

Mid, Senior Level

HaloMD specializes in Independent Dispute Resolution (IDR) for out-of-network healthcare providers, leveraging advanced technology and deep industry expertise. The Client Success Manager will lead client experience strategies, manage cross-functional teams, and ensure compliance with healthcare policies while developing strong client relationships.

FinanceHealth Care

Hiring Manager

Hanifa L.

Responsibilities

Lead client experience strategies and initiatives across departments

Manage and support cross-functional teams to improve customer engagement

Gather, analyze, and interpret client feedback and performance metrics to identify trends and areas for improvement

Collaborate with internal teams to address issues and implement innovative solutions

Utilize client experience tools and platforms to streamline communication and monitor satisfaction

Ensure compliance with relevant healthcare policies, including the Federal No Surprises Act

Develop and maintain strong relationships with clients and stakeholders

Present findings and recommendations to leadership with a focus on continuous improvement

Qualification

Revenue Cycle ManagementClient Experience ManagementData AnalysisHealthcare Industry ExperienceProject ManagementCustomer ServiceCRM Tools ProficiencyCommunication SkillsProblem-Solving MindsetLeadership

Required

Bachelor's degree in Healthcare Administration, Business Administration, Marketing, Communications, or a related field

Proven experience in customer service, client relations, project management, or client experience roles

Extensive historical experience in Revenue Cycle Management (RCM) within the ER, ASC, and Hospital spaces, with a strong understanding of processes across multiple care settings

Demonstrated success in managing teams or projects focused on client experience

Experience in the healthcare industry, specifically with the Federal No Surprises Act

Proficiency with client experience software and CRM tools

Strong data analysis skills with the ability to extract insights from client feedback and metrics

Excellent verbal and written communication skills

Problem-solving mindset with the ability to develop and implement client-focused solutions