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Golden 1 Credit Union · 7 hours ago

Member Care Collections and Loss Mitigation - Loss Mitigation Specialist

United States

Full-time

Remote

Mid Level

$25.40/hr - $29/hr

3+ years exp

Golden 1 Credit Union is focused on reducing financial losses associated with member accounts. The Loss Mitigation Specialist will provide workout assistance to members in default, ensuring compliance with regulations while promoting loan workout solutions to reduce delinquencies.

BankingFinanceFinancial Services

H1B Sponsor Likely

Responsibilities

Communicate with members to determine the reason for default and request additional pertinent information as needed

Analyze member financial documentation to determine the most effective workout option

Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance, including bank secrecy act/anti-money laundering laws appropriate to the position

Coordinate payment arrangements with members and follow up in a timely manner on such arrangements, properly documenting accounts as contact with each member is made

Promote loan workout solutions to support Golden 1’s membership and contribute to a reduction of overall delinquencies by negotiating solutions that are mutually beneficial to the client and Company

Prepare necessary analysis and documentation to complete loan modification agreements, repayment plans, forbearance plans, and other workout options. Identify and submit qualifying workout cases to manager for approval

Collaborate with others as appropriate to assist with the efficient, effective, and timely completion of Member Care projects

Possess a high level of knowledge in all Member Care Department specialty areas such as negative s, repossessions, suits, foreclosures, and bankruptcies

Ability to thoroughly review and document account summaries on all actions taken, such as telephone conversations, alternative financial arrangements, and letters mailed to assess the need for escalated Member Care efforts

Maintain positive relations with all members, credit union departments, and branches discussing sensitive personal financial circumstances in a tactful manner

Update relevant systems with member communication, notes, and action items

Process and update workout tracking reports on a daily basis

Process vendor invoices

Assist manager and/or supervisor with other duties as assigned

Qualification

Loss mitigationDefault managementCollection proceduresMicrosoft OfficeWell organizedWritten communicationOral communicationTeam playerDetail oriented

Required

Associates Degree in related field or equivalent work experience

Minimum three (3) years' experience in default management or loss mitigation or related field (i.e., underwriting, credit etc.) with banks, savings and loans, credit unions or other finance companies

Thorough knowledge of collection procedures, and related laws and regulations

Must be a strong team player

Written and oral communications skills are critical to communicate effectively with members, vendors, and peers

Successful candidates must be detail oriented, well organized and motivated to complete daily work in a timely manner

Successful candidate must also exhibit a working knowledge of Microsoft Office, including Excel, Word and Outlook

Effective oral and written communications skills required to perform day to day functions

Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, including a typewriter, adding machine, personal computer, facsimile machine, and telephone

Company

Golden 1 Credit Union

Glassdoor3.3

Golden 1 Credit Union is a financial cooperative that offers checking, savings, home loan, investment, insurance and online services.

Founded in 1933

Sacramento, California, USA

1001-5000 employees

https://www.golden1.com/

H1B Sponsorship

Golden 1 Credit Union has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2022 (1)