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TOTE Group · 5 hours ago

Operations Coordinator

Anchorage, AK, US

Full-time

Onsite

Entry Level

$20.50/hr - $30.80/hr

2+ years exp

TOTE Services is a company that provides services to high-level customer accounts, and they are seeking an Operations Coordinator to assist the Operations department. The role involves a variety of administrative activities, including coordinating shipments, preparing reports, and managing customer inquiries.

LogisticsMarine TransportationTransportation

Responsibilities

Operate safely and in compliance with all established HSSE policies and procedures

Coordinate, schedule, and maintain internal and external shipments and delivery schedules

Read, analyze, and interpret technical procedures

Prepare reports and distribute to customers

Effectively present information/respond to questions from managers, clients, and customers

Identify problems, collect information, establish facts, draw valid conclusions, and recommend to operations personnel

Field incoming calls and emails, responding appropriately and timely to customer inquiries

Enter orders received via email into the computer system

Primary management for a major customer account including all customer freight movement for the terminal

Work closely with operations (customer service, dispatcher, etc.) to facilitate requests

Assist dispatch, including working with carriers, building and dispatching trips and loading and unloading trailers

Assist driver check-in, including scanning paperwork, system clean up, and processing trips as needed

All other duties as assigned

Qualification

MS Office proficiencyMulti-modal transportation experienceData entryIndustry specific softwareCustomer service skillsMulti-taskCommunication skillsOrganizational skills