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Stuller, Inc. · 1 day ago

CX Operations Analyst Intern

Lafayette, Louisiana Metropolitan Area

Internship

Onsite

Intern

Stuller, Inc. is the jewelry industry's largest manufacturer, supplier, and technology developer in North America. As a CX Operations Analyst Intern, you will interpret data, build relationships with leadership, and create actionable plans to enhance customer experience and operational efficiency.

E-CommerceInformation TechnologyProduct DesignRetail

No H1B

Hiring Manager

Jena Thompson

Responsibilities

Explore and learn our systems, Salesforce, LevelAI, Five9 and Verint

Review existing data from daily, weekly, and monthly reporting from the Customer Experience team for both service level planning and customer feedback

Leverage concepts used in the Customer Experience division for labor planning, productivity and efficiency and develop a point of view on how we can incorporate these concepts into our Logistics division

Based on the findings of these metrics, research industry standards, and together with leadership, determine a final implementation plan of a labor planning effort in the Logistics division

Provide recommendations based on best practice in Logistics environments on how to achieve the Stuller standard

Qualification

Data AnalysisExcelData VisualizationTrend AnalysisTime ManagementOrganizational Skills

Required

Senior working towards undergraduate degree, an MBA student focused on Data Analysis or recent graduate in relevant field

Strong analytical and organizational skills, including trend analysis and identification

Advanced skills with Excel and data visualization tools

Proficient with time management. Ability to plan, prioritize, and organize effectively

This role requires candidates to have work authorization to work in the United States without the need for visa sponsorship, either currently or in the future