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TOTE Group · 6 hours ago

Business Development Associate

Tacoma, WA, US

Full-time

Onsite

Entry Level

$44K/yr - $77K/yr

3+ years exp

TOTE Services is focused on growing its volumes, revenue, and market share. The Business Development Associate will assist in this growth by developing customer relationships, driving new business growth, and managing customer engagement.

LogisticsMarine TransportationTransportation

Responsibilities

Drive New Business Growth: Analyze historical data and CRM insights to identify medium and small account opportunities. Develop targeted outreach campaigns and execute proactive prospecting—including cold calling—to build a qualified sales pipeline

Sell and Close Opportunities: Meet or exceed commercial KPI’s by utilizing the Persuasive Sales Model (PSM) to present TOTE’s value proposition, generate quotes, and convert opportunities into profitable business, including long-term contractual relationships

Manage Customer Engagement & Follow-Up: Build clear monthly and weekly sales plans, conduct consistent outreach, and follow up on all quotes and opportunities. Document sales activity, forecasts, and meeting notes to support an accurate revenue outlook

Maintain CRM Accuracy: Update and manage account profiles for both assigned and unassigned accounts in Microsoft Dynamics CRM, ensuring complete and current information on customer interactions, opportunities, and account status

Collaborate Across Departments: Coordinate with Customer Service, Pricing, Operations, Fleet, and Intermodal teams to align on quotes, service commitments, customer requirements, and specialized reporting needs. Represent customer interests and ensure smooth communication across the organization

Support Organizational Excellence: Participate in ongoing sales training, including PSM certification, assist with company initiatives, and perform additional duties as needed to help achieve overall business goals

Qualification

Tele-MarketingPhone SalesMicrosoft Dynamics CRMAnalytical SkillsCustomer ServiceMS Office SuiteMulti-taskingSelf-MotivatedOrganizational SkillsAdaptabilityDetail-Oriented

Required

Bachelor's degree preferred

Three years related customer service or sales experience

Tele-Marketing and Phone Sales

Good analytical skills

Excellent verbal and written communications

Excellent customer service skills

Must possess self-initiative and be self motivated

Good organizational skills

Basic accounting skills

Must be a team player

Ability to multi-task and prioritize

Ability to be flexible and very adaptable to change

Ability to be detailed orientated

Possesses ability to review and understand general instructions; prepare and provide diversified information

Computer literate, with the ability to utilize standard software applications and be proficient in Windows and MS Office Suite (Outlook, Word, PowerPoint and Excel) and all e-Servicenter & e-commerce web-based applications