Mass General Brigham · 2 months ago
Financial Aid Counselor - IHP
Boston, MA
Full-time
Hybrid
Entry Level
$19.42/hr - $27.74/hr
1+ years expMass General Brigham is a not-for-profit organization focused on patient care, research, teaching, and community service. They are seeking a Financial Aid Counselor to provide support and guidance to students and families navigating the financial aid process, while collaborating with various institute offices to enhance the student experience.
Health CareHome Health CareMedical
Responsibilities
Respond to financial aid inquiries via email, phone and meetings; provide exception customer service to inform prospective students, applicants, and enrolled students about the financial aid application process and their current status, clarifying/interpreting relevant federal aid policies and procedures that affect borrowing and loan refunds. (70%)
Create, edit, and ensure timely, consistent communications of financial aid information (virtual and print). (10%)
Remain current regarding Institute and federal financial aid policies (10%)
Assist with presenting financial aid information at IHP events (5%)
Perform other related duties within OES in support of Financial Aid, admission, student services and registration as necessary (5%)
Qualification
Required
Bachelor's Degree preferred
Excellent organizational, time management, verbal and written communication skills, and strong interpersonal skills are required
High attention to detail required
Basic math skills required
Minimum 1 year experience in customer service preferred
Knowledge of federal financial aid procedures and regulations and current issues in financial aid preferred
Experience with Colleague Financial Aid Module and Federal Direct systems preferred
Excellent communication and interpersonal skills; customer-service oriented
Ability to handle multiple priorities and tasks in an environment that has constant interruptions
Must be detail oriented
Must be skilled in using related software applications including MS Word and Excel
Must be able to read and comprehend federal regulations
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job
While performing the duties of this job, the employee is regularly required to sit, stand, and walk; use hands to finger, handle or feel objects, tools or controls; and talk
Specific vision abilities required by this job include close vision and the ability to adjust focus
Some infrequent travel is required in this position, primarily to attend industry conferences
Must be able to handle multiple priorities and deadlines and occasional periods of high activity
Preferred
Minimum 1 year experience in customer service preferred
Knowledge of federal financial aid procedures and regulations and current issues in financial aid preferred
Experience with Colleague Financial Aid Module and Federal Direct systems preferred
Benefits
Comprehensive benefits
Career advancement opportunities
Differentials
Premiums and bonuses
Recognition programs designed to celebrate your contributions and support your professional growth
Company
Mass General Brigham
Mass General Brigham specializes in providing medical treatments and health diagnostics services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
E
Erin Flanigan
SVP, Human Resources, Community, Specialty Hospital Division
O’Neil A. Britton
Chief Integration Officer, Executive Vice President
Recent News
2026-01-19
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