Citizens · 1 month ago
Sr Cyber Defense Ops Specialist
Johnston, RI
Full-time
Onsite
Mid, Senior Level
$76K/yr - $114K/yr
3+ years expCitizens is seeking a highly skilled and experienced Senior Cyber Defense Operations Tactical Support Specialist to join their Cyber Defense Operations team. This role plays a critical part in enhancing the capabilities of their Security Operations Center (SOC) through training, mentorship, and operational support.
BankingCredit CardsFinancial ServicesFinTechRetail
Responsibilities
Deliver targeted onboarding and ongoing training for newly hired SOC analysts to ensure operational readiness
Design and implement comprehensive training programs and certification roadmaps for analysts, interns, and new hires, aligned with NIST and NICE frameworks
Create and maintain process and procedure documentation to standardize SOC workflows and improve efficiency
Conduct quarterly quality assurance reviews of analyst ticket documentation and provide actionable feedback for improvement
Evaluate and recommend enhancements to security toolsets used by SOC analysts to optimize detection and response capabilities
Partner with Cyber Defense leadership to identify training needs and close skill gaps through tailored development plans
Assess cybersecurity tools and processes to determine security and business impact, driving informed decision-making
Identify opportunities to improve onboarding and QA processes for continuous operational enhancement
Support SOC operations by assisting with threat monitoring, investigation, and resolution, including managing the incident queue when required
Qualification
Required
Enterprise logging (application, OS, and security technology)
Operating systems with emphasis on security operations
Cloud platforms: AWS, Azure, Google Cloud
Security incident handling, coordination, and response
Hands-on SOC experience where triaging and determining root cause of alerts was performed
Minimum 3 years of experience in cybersecurity operations, systems compliance, network operations, or support roles
Hands-on experience with SOC operations and training development
Strong analytical and mentoring skills
Ability to assess and communicate risk and mitigation strategies
Experience working in collaborative, cross-functional environments
Strong communication skills for cross-team collaboration and training delivery
Experience creating and maintaining SOC playbooks and operational documentation
Bachelor's degree in Cybersecurity, Information Technology, or related field, or equivalent experience
Preferred
Relevant industry certifications preferred: ITIL Foundations, CCP, Network+, Security+, CEH
Demonstrated ability to triage alerts and perform root cause analysis in a SOC environment
Familiarity with NIST/NICE frameworks and compliance standards
Exposure to enterprise-grade security tools and platforms
Benefits
Comprehensive medical, dental, and vision coverage
Retirement benefits
Paid parental leave
Flexible work arrangements
Education reimbursement
Wellness programs
Paid time off policy exceeds the requirements of most local and state jurisdictions
Company
Citizens
At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.
10001+ employees
H1B Sponsorship
Citizens has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$2B2025-02-26Post Ipo Debt· $750M
2024-07-09Post Ipo Debt· $1.25B
2014-09-23IPO
Leadership Team
Melisa Carrascoza
SVP, Business Banking Market Executive - New England South
Steve Kozek
Head of Commercial Excellence, Senior Vice President
Recent News
2026-01-22
Talk Business & Politics
2026-01-19
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