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Covenant Health · 12 hours ago

Customer Service Representative – Home Nutrition Services

Spokane Valley, WA, United States

Full-time

Onsite

Entry Level

$18.83/hr - $28.80/hr

1+ years exp

Covenant Health is a comprehensive health care organization that provides services across various states. They are seeking a Customer Service Representative for Home Nutrition Services, responsible for monitoring and facilitating order processing for medical nutrition supplies, ensuring patients receive excellent care throughout their therapy.

Health CareHospitalMedicalNon Profit

Responsibilities

Monitoring, assessing utilization and compliance and facilitating order processing and timely delivery for medical nutrition and disposable supplies for nutrition patients throughout the entire course of their therapy

Monitoring and solving for delivery/service disruption, backorders, recalls, payor audits, financial inquiries and product complaints

Coordinating with care providers and service requirements, including but not limited to working closely with the dietitians, access team, billing department, warehouse, contracted vendors (i.e., courier) and medical supply distributors to ensure home nutrition patients receive compassionate, dignified and excellent care

Qualification

Home infusion experienceCustomer service experienceMedical office experienceElectronic Medical RecordsMicrosoft WordMicrosoft Excel

Required

This position is responsible for monitoring, assessing utilization and compliance and facilitating order processing and timely delivery for medical nutrition and disposable supplies for nutrition patients throughout the entire course of their therapy

This role is vital in monitoring and solving for delivery/service disruption, backorders, recalls, payor audits, financial inquiries and product complaints

This position is responsible for coordinating with care providers and service requirements, including but not limited to working closely with the dietitians, access team, billing department, warehouse, contracted vendors (i.e., courier) and medical supply distributors to ensure home nutrition patients receive compassionate, dignified and excellent care