Apply on Employer Site

Independence Health System · 1 month ago

OFFICE SUPERVISOR- WOMEN'S HEALTH

Greensburg, PA

Full-time

Onsite

Entry, Mid Level

1+ years exp

Independence Health System is seeking an Office Supervisor for their Women's Health department. The Office Supervisor will oversee daily operations, ensuring customer satisfaction and managing staffing schedules while leading quality improvement efforts within the practice.

Health CareHospital

Responsibilities

Provides daily staffing management of the physician practice

Responsible for the staffing schedule ensuring adequate coverage to meet patient care needs

Assist management to identify opportunities to flex staffing schedule to ensure appropriate coverage

Hold staff accountable on a daily basis for quality and efficiency of operations, identifying and providing feedback to management regarding performance issues

Participate as part of the office leadership team, encouraging staff involvement in improving performance, efficiency, and problem solving

Complete performance evaluations and corrective action/performance improvement plans for staff as appropriate and delegated by management

Assist management in daily safety of personnel, patients and families

Ensure staff incorporates national patient safety goals into the practice

Hold the required fire and safety drills at the location

Manage the daily service excellence and service recovery efforts of the practice

Interact with patients, responding to client service recovery issues in accordance with Excela Health Mission and Vision, referring to management when outside scope of authority

Act as a resource to the staff to address and resolve customer service issues

Assist the manager to maintain continuous compliance with all regulatory agencies

Monitor compliance with all standards, policies and procedures, reporting to management with any areas of non-compliance for follow up

Assist in maintaining and/or decreasing organizational and departmental costs

Assess customers’ needs and consider customer in decision making processes to ensure customer satisfaction

Ensure all staff greets customer in a polite and professional manner whether it is on the phone or face to face

Receive customers and/or answer telephone courteously, determines needs and respond appropriately

Oversee all projects assigned to staff

Process correspondence, respond appropriately, and/or direct to the appropriate individual

Process all legal correspondence according to policies and procedures

Take accurate messages capturing all pertinent information and direct to the appropriate individual

Work collaboratively with management to lead practice-based quality improvements efforts; monitor progress toward QI goals

Develop and implements standard work, in collaboration with management, to ensure consistency and quality of care delivery

Other duties as assigned

Qualification

LeadershipOrganizational skillsCommunicationMicrosoft OfficeHealthcare experienceStaff managementSound judgmentCustomer servicePerformance evaluationQuality improvementLegal knowledgeCritical thinkingProblem solving

Required

High School Diploma or higher education

Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment, and knowledge of legal aspects and liability of nursing practice

Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience

Proficient in Microsoft Office applications, including Outlook and Excel

Current Basic Life Support (BLS) approved curriculum of the American Heart Association (CPR and AED) program

Act 33 with renewal

Act 34 with renewal

Act 73 FBI Clearance

Preferred

One (1) year supervisory/management experience in an office setting

Experience in Healthcare setting

Company

Independence Health System

Glassdoor3.1

Independence Health System offers patients nationally recognized quality care in cardiology, orthopedics, palliative care, and maternity as well as a broad range of surgical, medical, emergency, and behavioral health services, and an extensive network of primary care physicians.

Founded in 2004

Greensburg, Pennsylvania, USA

1001-5000 employees