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Four Seasons Hotels and Resorts · 4 hours ago

Concierge

Miami Beach, FL

Full-time

Onsite

New Grad, Entry Level

Four Seasons Hotels and Resorts is a leading luxury hospitality company dedicated to creating exceptional experiences for guests. The Concierge role involves responding to guest requests with high levels of hospitality and professionalism, providing local knowledge, and ensuring guest satisfaction through personalized service.

HospitalityHotelLeisureRental PropertyTravel

Responsibilities

Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc

Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices

Knowledge of what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests

Assures that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current

Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner