Microsoft Dynamics 365 Analyst/Developer jobs in United States
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Apt · 3 hours ago

Microsoft Dynamics 365 Analyst/Developer

positionGreater Birmingham, Alabama Area
timeFull-time
remoteOnsite
seniorityMid Level

Apt is seeking a CRM Business Systems Analyst with expertise in Microsoft Dynamics 365 CE and/or Microsoft Power Platform to enhance and support their client's customer relationship management capabilities. The role involves acting as a subject matter expert, analyzing business processes, and optimizing the CRM ecosystem.

Staffing & Recruiting
Hiring Manager
Meg Basden
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Responsibilities

Act as the SME for the CRM ecosystem, ensuring the platform is optimized across technical configurations, business requirements, user experience needs, and ongoing enhancements and upgrades
Serve as the primary liaison between business stakeholders and the technical team for CRM enhancements and initiatives
Analyze business processes and identify opportunities to improve customer engagement, sales performance, and operational efficiency
Configure and customize D365 CE and/or Power Platform components (Power Automate, Power Apps, Power FX, Power BI, Power Pages, etc.)
Gather, document, and validate detailed business and functional requirements
Support CRM data management, data integrity, reporting, and dashboards
Drive user adoption through training, communication, and ongoing support
Troubleshoot issues, support releases, and ensure system performance and stability
Recommend creative solutions and best practices to maximize ROI on CRM investments

Qualification

Microsoft Dynamics 365 CEMicrosoft Power PlatformBusiness analysisCRM governanceAgile frameworksCommunication skillsProblem solving

Required

Hands-on experience with Microsoft Dynamics 365 CE Cloud OR Microsoft Power Platform
Strong business analysis skills and ability to map requirements to system capabilities
A collaborative team player with excellent communication skills and a “no ego” mindset
Proactive, adaptable, and comfortable operating in a fast-paced environment
A natural problem solver who thinks outside the box and brings ideas to the table

Preferred

Experience with customer-facing, sales, or service processes
Knowledge of CRM governance, integrations, and data flows
Familiarity with Agile delivery frameworks
Microsoft certifications in Dynamics 365 or Power Platform

Benefits

Competitive pay and benefits package

Company

Apt

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Apt is a women-owned IT staffing and solutions firm that helps teams move faster with the right talent and delivery support.
dateFounded in 2019
location
Birmingham, Alabama, US
people-size11-50 employees
web-link
http://aptcompanies.io

Funding

Current Stage
Early Stage

Leadership Team

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Winnie Njaaga Smith
Chief Executive Officer
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Ben Haynes
Founder, VP of Client Services
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Company data provided by crunchbase