VCA Animal Hospitals · 4 hours ago
FULL-TIME Client Service Representative
Pasadena, CA
Full-time
Onsite
New Grad, Entry Level
$18.25/hr - $20/hrVCA Animal Hospitals is committed to pet health and excellent service, seeking an experienced Client Service Representative to join their team. The role involves providing exceptional customer service, managing appointments, and maintaining the hospital environment to ensure a welcoming experience for clients and their pets.
Health CareHospitalMedicalPetVeterinary
Responsibilities
Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
Scheduling and confirming appointments
Placing outbound calls for follow-ups and reaching out to prospective clients
Presenting and explaining fees, including processing payments
Recommending, selecting, and obtaining products and services, including prescriptions
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
Managing medical records, charts, reports and correspondence
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside
Qualification
Required
Experience as a Client Service Representative or in a similar role
Strong customer service skills
Ability to greet visitors and answer telephones professionally
Skills in scheduling and confirming appointments
Experience in placing outbound calls for follow-ups and reaching out to prospective clients
Ability to present and explain fees, including processing payments
Knowledge in recommending, selecting, and obtaining products and services, including prescriptions
Ability to answer questions regarding products and services
Knowledge of general animal husbandry and non-medical pet care
Experience in managing medical records, charts, reports, and correspondence
Ability to maintain hospital cleanliness and perform maintenance tasks
Benefits
Employee Pet Discount
Opportunity to teach and mentor
Medical
Dental
Vision
Paid vacation/sick days
401(k)
Generous employee pet discounts
More
Company
VCA Animal Hospitals
A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine.
Founded in 1986
10001+ employees
H1B Sponsorship
VCA Animal Hospitals has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (17)
2023 (16)
2022 (14)
2021 (19)
2020 (17)
Funding
Current Stage
Late StageLeadership Team
Trevor Adams, CPA, CGMA
Chief Financial Officer
Amanda Gillespie
Senior Talent Acquisition Partner at VCA Animal Hospital
Recent News
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