H Mart ยท 9 hours ago
IT Help Desk Specialist
Whittier, CA
Full-time
Onsite
New Grad, Entry Level
$29/hr - $32/hrH Mart is seeking an IT Help Desk Specialist to provide technical support to users. The role involves responding to inquiries, diagnosing technical issues, and assisting users with hardware and software problems.
E-CommerceFood and Beverage
Responsibilities
Respond to user inquiries and provide technical support via phone, email, or in-person
Assist users in resolving hardware, software, and network-related issues
Walk users through problem-solving processes and provide step-by-step solutions
Diagnose and troubleshoot technical issues reported by end-users
Escalate complex problems to the appropriate IT support teams for resolution
Perform root cause analysis and implement solutions to prevent recurring issues
Maintain accurate records of user issues, solutions provided, and other relevant information
Create and update knowledge base articles to facilitate self-help for end-users
Install, configure, and update software applications and operating systems
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
Conduct routine checks and maintenance tasks to ensure system stability and security
Provide basic training to end-users on using hardware and software applications
Create and deliver user guides and tutorials for common issues
Collaborate with other IT support teams and departments to resolve complex issues
Participate in meetings and contribute to the improvement of IT processes
Qualification
Required
Proven experience as an IT Help Desk Support or similar role
Knowledge of computer hardware, software, and troubleshooting techniques
Strong communication and customer service skills
Familiarity with help desk software and remote desktop tools
Preferred
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus
A degree in Computer Science, Information Technology, or a related field is preferred
Bilingual in Korean and English
Benefits
Health, Dental & Vision insurance / EAP (Employee Assistance Program) per company policy
401 (k) Retirement Plan with up to 5% match per company policy
Life Insurance and AD&D (Accidental death & Dismemberment) per company policy
BTA Insurance (Business Travel Accident Coverage)
Company provided lunch
Paid-time off (PTO) and Paid Holidays per company policy
Celebration & Condolence Benefits per company policy
Holiday Gift certificates per company policy
FSA (Flexible Spending Account) per company policy
DCFSA (Dependent Child Care Spending Account) per company policy
HSA (Health Savings Accounts) per company policy
Company
H Mart
Hmart is an online food products company.
Founded in 1982
5001-10000 employees
H1B Sponsorship
H Mart has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (15)
2023 (13)
2022 (13)
2021 (11)
2020 (9)
Funding
Current Stage
Late StageRecent News
2025-11-11
2025-10-14
Company data provided by crunchbase